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# Pro App Specialist

- **Company:** The Project
- **Location:** Needwood, UK
- **Salary:** £25,000.0 - £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Technical Data Management Systems, Data Management
- **Published:** August 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=4e06f20a03eb6915

## About the Role

* Enthusiastic, hard-working individual who enjoys engaging with customers.
 * Environmentally conscious with a strong interest in the EV industry and the future of sustainable transport.
 * Friendly and approachable with excellent interpersonal skills.
 * Proficient in Microsoft Excel and Word, with strong general IT skills.
 * Quick learner who can adapt to new systems and perform well under pressure.

## Description

* Deliver excellent customer service, resolving enquiries and supporting partner account setup.
 * Build and maintain strong customer relationships to drive satisfaction and retention.
 * Monitor and maintain EV charging points across the UK, ensuring operational performance.
 * Diagnose and troubleshoot charging point issues using system logs and technical data.
 * Manage customer contract renewals, including preparing quotes and supporting retention.
 * Support reporting, data management, and administrative tasks using MS Excel and Word.
 * Proactively solve problems and adapt quickly in a fast-paced environment.
 * Collaborate with colleagues across the Pro App team to achieve shared objectives.
 * Stay up to date with developments in the EV industry and promote company values.


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