> Markdown version of [/jobs/ext/2321200-1st-line-support-40k-bradford-on-call-rota](https://www.wearedevelopers.com/jobs/ext/2321200-1st-line-support-40k-bradford-on-call-rota). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 1st Line support - £40k - Bradford - On-Call Rota

- **Company:** Exalto Consulting
- **Location:** Bradford, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Backup Devices, Batch Processing, Monitoring of Systems, Networking Basics, Data Logging, Servicenow
- **Published:** August 5, 2026
- **Apply:** https://www.totaljobs.com/job/1st-line-support/exalto-consulting-ltd-job107797808

## About the Role

Minimum 2 years' service desk or 1st line IT support experience
Good knowledge of Windows, macOS, Microsoft 365 and basic networking
Experience with ITSM or ticketing tools, ideally ServiceNow
Strong communication and troubleshooting skills
Exposure to monitoring tools, batch processing, backups or mainframe operations would be beneficial but is not essential.

## Description

Exalto Consulting are looking to speak with candidates for a Business and Operations Support Engineer role based onsite in Bradford.

This is a 24x7 IT support and operations role, working 12-hour shifts on a 4 days on / 4 days off pattern, with rotating days and nights.

The role will involve:

Providing 1st line support across hardware, software, connectivity, password resets and Microsoft 365

Logging and managing tickets via phone, email and self-service channels
Monitoring system events, batch jobs, backups and operational alerts
Escalating complex or service-impacting issues to 2nd / 3rd line teams
Supporting business-critical systems in a busy operational environment


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