> Markdown version of [/jobs/ext/2321295-senior-support-engineer](https://www.wearedevelopers.com/jobs/ext/2321295-senior-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Support Engineer - **Company:** Novastar Infotech Ltd - **Location:** Milton Keynes, UK - **Experience:** Expert - **Salary:** £35,000.0 - £45,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Systems Engineering, Automation of Tests, Microsoft Azure, VoIP, Software Documentation, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Identity and Access Management, Virtual Private Networks (VPN), Windows PowerShell, Microsoft SharePoint, TCP/IP, Sonicwall, Fortinet, Firewall Services Module, Vmware - **Published:** August 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=693e78f8e6b70b04 ## About the Role * Substantial experience in a senior technical support or systems engineering role, ideally within an MSP or enterprise IT environment * Strong Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID) * Hands-on Azure administration (VMs, networking, identity management) * Confident networking skills (TCP/IP, DNS, DHCP, VPNs, firewall configuration) * PowerShell scripting for automation and troubleshooting * Experience with Hyper-V and VMware * Proven incident leadership and a track record of mentoring others Nice to have: VoIP/telephony, Mimecast, SonicWall or Fortinet experience. ## Description We're recruiting on behalf of a growing MSP in Milton Keynes for a Senior Support Engineer to join their service desk team. This is a pivotal position for an experienced support engineer ready to take ownership of complex technical challenges. You'll be the final point of escalation when issues get complicated, the lead engineer during major incidents, and the mentor who helps junior engineers develop. What you'll do * Serve as the final point of escalation for complex technical support issues, leading incident management across the client base * Act as lead technical engineer during major incidents, coordinating response and driving resolution * Mentor junior support engineers through hands-on guidance and documentation standards * Partner with engineering teams on root cause analysis and feed insights into service improvements * Design and implement support tools, automation scripts, and monitoring solutions * Consult with customers on infrastructure and security best practices * Participate in an on-call rotation for high-priority coverage ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)