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# Technical Support Administrator

- **Company:** Itseeze
- **Location:** Exeter, UK (Remote available)
- **Salary:** £26,000.0
- **Contract:** Franchise
- **Skills:** Domain Name System (DNS), Productivity Software, Transport Layer Security
- **Published:** August 11, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=9a93955510282006

## About the Role

* Technical knowledge of website editing, domains and email applications.
 * Excellent communication skills, written and verbal,
 * Strong attention to detail with problem solving ability.
 * Proficient in using Helpdesk systems and productivity tools
 * Previous experience in a customer service or technical support role , ideally in web or IT environment would be advantageous.
 * Familiarity with website platforms and basic DNS/email concepts is preferred

## Description

The Tehnical Support Administrator is responsible for handling day-to-day franchisee and customer support enquiries related to website management, domain set up and email configuration. The role ensures technical accuracy and excellent customer service whilst also playing a key role in monitoring and progressing websites that are not yet live, helping to drive them to completion.

Please note this is a technical customer service role and not an IT specialist role.

This role is hybrid with the requirement of 1 day a week at Exeter head office and the remainder at home plus time in Exeter for training, meetings and other events as required., * Respond promptly to support tickets, live chats, and emails, providing technical assistance on website, domain and email issues.

 * Troubleshoot common problems relating to hosting DNS, email delivery (MXrecords) website access, SSL and content updates.
 * Provide guidance to customers using Itseeze applications.
 * Log and track support issues accurately using the company's ticketing/ helpdesk system.
 * Monitor "not live" websites, flag delays or missing information and liase with francisees, customers and internal teams to help move websites to live status quickly and efficiently.
 * Assist with website migrations, basic backups and setting up email accounts in customers email applications.
 * Escalate complex or recurring issues to senior team members.