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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hiring Success Specialist - Remote - **Company:** Employment Hero - **Location:** UK (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Applicant Tracking Systems, Spreadsheets, Software as a Service, S Interface, Salesforce.Com, Product Software Implementation Methods, Marketplace - **Published:** August 12, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=ee912501cac56627 ## About the Role * 3+ years' experience in a high-volume SaaS environment, specifically in Customer Success, Software Implementation, Sales or Digital Onboarding. * A natural ability to present software: You enjoy leading engaging, screen-share sessions that make complex technology feel simple, accessible, and high-value. * A "Software First" mindset: You understand how to diagnose a workflow bottleneck and prescribe a technological solution within the platform. * A high-engagement approach: You thrive on a busy calendar and can maintain a professional, enthusiastic presence across multiple software demonstrations every day. * Strong technical aptitude: You can quickly master new platform features-such as AI-driven candidate matching or complex logic-based ATS workflows-and explain them clearly to non-technical users. * Outcome-driven mindset: You are motivated by seeing high adoption rates and helping businesses transition from manual spreadsheets to automated platform solutions.Independence: You are comfortable working autonomously in a remote-first setting, taking initiative to drive user engagement across your assigned customer base. ## Description Our Talent Marketplace team is at the heart of Employment Hero's next chapter, helping businesses move away from manual processes and toward a modern, AI-enhanced EmploymentOS. As a Hiring Success Specialist, you are the primary guide for our UK customers as they adopt our advanced recruiting software and "SmartMatch"capability. This is a high-velocity, outcome-driven, activation-focused role where you'll ensure our users are getting the most out of our platform's capabilities. You will partner with existing clients to ensure these specific ATS and hiring modules are configured correctly and integrated into their daily business operations. You will spend your day engaging with business owners and HR managers, showing them how to navigate our technology to streamline their talent workflows. You are the bridge that ensures a customer moves from having access to a tool to actually achieving a digital transformation in how they manage their hiring processes. Your key focus areas will be: * You will lead engaging, structured walkthroughs that help customers set up their recruitment software environment, ensuring their ATS settings and workflows are optimized for their specific business needs. * Proactively engage with customers based on platform usage data, identifying those who have a current need for hiring tools but haven't yet integrated the modules into their daily digital routine. * Act as a technical consultant, analyzing a customer's current manual processes and mapping those requirements directly to our software's features and AI-driven matching capabilities to remove administrative friction. * You will follow up with your customers to track their progress within the platform, ensuring they are successfully navigating the system and hitting their first software adoption milestones after your training. * Serve as the eyes and ears of the UK market, gathering technical and user-experience feedback to help our Product and Marketing teams refine the platform's interface and functionality for our local users. * Maintain a high pace of activity and manage your own schedule to hit key product-usage targets, while keeping our internal CRM systems like Salesforce updated with accurate usage insights. Who you are To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and a hunger for impact. ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Key HR Trends in 2024: Overcoming a Year of Emotional Disconnect](https://www.wearedevelopers.com/videos/1271-key-hr-trends-in-2024-overcoming-a-year-of-emotional-disconnect) - [Designing AI-first products: When the interface is no longer the product](https://www.wearedevelopers.com/videos/2062-designing-ai-first-products-when-the-interface-is-no-longer-the-product) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [AI-Driven Interfaces: Designing the New Grammar of Interaction](https://www.wearedevelopers.com/videos/2014-ai-driven-interfaces-designing-the-new-grammar-of-interaction) - [How to Monetize Your APIs](https://www.wearedevelopers.com/videos/749-how-to-monetize-your-apis) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)