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# Customer Service Coordinator (Technical)

- **Company:** Hi Spec Motorsport Ltd
- **Location:** Dartford, UK
- **Experience:** Experienced
- **Salary:** £27,000.0 - £29,000.0
- **Contract:** Permanent contract
- **Skills:** Web Content Management Systems, Microsoft Office, Information Technology
- **Published:** August 12, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=5e2d8746a17cee85

## About the Role

* A strong mechanical engineering background (an engineering degree is desirable)
 * A keen interest in motorcars and automotive engineering
 * Excellent customer service and communication skills
 * Confidence and strong experience using computer systems and Microsoft Office
 * Good computer skills, with confidence using Microsoft Office and website content management systems
 * Strong problem-solving ability and attention to detail
 * The ability to work independently and manage multiple priorities
 * Good organisational and administrative skills
 * A willingness to learn and develop technical expertise, * customer service: 2 years (preferred)

## Description

You'll be the first point of contact for our retail and trade customers, providing technical advice, managing enquiries and ensuring a high level of customer satisfaction., * Advising customers on products and escalating complex technical queries when required

 * Managing customer enquiries by phone and email
 * Assisting with website enquiries and helping to ensure online product information is accurate and up to date, this will include working on the back end of our website
 * Processing orders and maintaining accurate records on our internal systems
 * Monitoring customer orders and delivery timescales
 * Liaising with our Technical, Design, Administration and Finance teams to ensure a smooth customer journey
 * Building strong relationships with new and existing customers
 * Gathering customer feedback and identifying opportunities to improve service

Please note: This is not a cold-calling or sales role. You'll be supporting existing retail and trade customers with genuine enquiries and technical advice.