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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Partner IT Support Analyst - **Company:** KellyDeli - **Location:** Paris, France - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Proprietary Software, Network Routers, Application Enhancement Tool, Tablet Computers, Information Technology, Servicenow - **Published:** August 4, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=468efedba43e2c8a ## About the Role * A natural problem-solver who is tenacious and enjoys the challenge of troubleshooting incidents where the solution is not always obvious. * An excellent communicator with strong customer service skills who can relay technical instructions clearly to non-technical people. * Someone with a great attitude who is eager to improve service for our partners across the retail estate. * Self-motivated, with a clear ability to manage your own workload and reprioritise tasks as needed. * You have a huge enthusiasm and hunger to learn new skills and technologies. * Confident communicating in English. * Experience in using Microsoft 365. * Desirable: Similar experience in a 1st / 2nd Line Technical Support role. * Desirable: Language skills in French and/or Mandarin. * Desirable: Experience in using ITSM tools such as Service Now. * AI Competency: Experience using AI-powered tools and technologies to enhance productivity, efficiency, decision-making, and problem-solving in the workplace. We are seeking individuals who embrace AI as a core business capability, use it responsibly to drive innovation and performance, and proactively apply emerging technologies to improve ways of working. ## Description The goal of the IT Support Analyst is to provide high-quality 1st and 2nd Line IT technical support to our network of sushi kiosks across Europe and South America. You will be a key member of the team, ensuring our partners have the tools and support they need for the smooth running of their day-to-day business, with a focus on maintaining kiosk printers, tablets, and our proprietary kiosk software. You will be reporting to the Partner IT Support Manager. WHY YOU SHOULD JOIN US This is an amazing opportunity to overcome challenges in a fast-paced, ever-changing IT landscape and grow to be a subject matter expert within the company. You will work with and assist our partners, keeping in touch with colleagues from all over the world to discover new cultures and different ways of working. Our "All Hands" meetings are a special occasion to celebrate success not just within the IT team but with all KellyDeli colleagues across Europe. WHAT YOU'LL DO * Provide friendly and effective 1st/2nd line IT technical support to the KellyDeli partnership network via phone, email, and our helpdesk system. * Take ownership of the helpdesk, ensuring all incident tickets are logged, updated, and monitored through to resolution. * Act as the face of IT, building trust and confidence in the expertise the IT team provides. * Support and troubleshoot a variety of hardware, including tablets, label printers, routers and digital signage. * Provide application support for both 3rd party and proprietary software. * Manage the dispatch and return of IT assets, minimising costs and asset loss. * Support asset lifecycle management, arranging for the renewal of IT assets as they reach the end of life. * Actively contribute to IT projects and the development of new services and products as they are incorporated into our service catalogue. * Proactively identify opportunities to improve our service, enrich troubleshooting procedures, and minimise inefficiencies. * Assist in creating and delivering training on how to install and use our equipment. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)