> Markdown version of [/jobs/ext/2322964-salesforce-ops-sre-and-incidents-manager](https://www.wearedevelopers.com/jobs/ext/2322964-salesforce-ops-sre-and-incidents-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SALESFORCE OPS (SRE AND INCIDENTS) MANAGER - **Company:** Edenred - **Location:** Issy-les-Moulineaux, France - **Contract:** Permanent contract - **Skills:** Amazon Web Services, JIRA, Cloud Computing, Middleware, Monitoring of Systems, Site Reliability Engineering Practices, Salesforce.Com, Datadog, Performance Monitor, New Relic (SaaS), Pagerduty, Web Api, Zuora - **Published:** August 6, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=41e5245943a0d32b ## About the Role * Strong communication skills in English, enabling clear and transparent incident communications and cross-functional collaboration. * A proactive mindset with the ability to speak your mind respectfully and constructively challenge processes for continuous improvement. * Resilience, calmness under pressure, and a systematic approach to managing complex incidents. * Team spirit combined with autonomy, showing trust in peers while confidently driving operational excellence. * A passion for innovation balanced with a sense of humor and enjoyment at work. Required Hard Skills * Demonstrated expertise with Salesforce platform operations, including administration * Solid experience in Site Reliability Engineering practices-monitoring, alerting, incident management, capacity planning, and automation. * Proficiency using tools such as monitoring tools (e.g., New Relic, Datadog), and incident management platforms (e.g., PagerDuty, Jira). * Familiarity with cloud infrastructure (AWS preferred) and integration technologies supporting Salesforce ecosystems. * Experience working in agile environments, ideally with SAFe or similar scaling frameworks. * Strong problem-solving skills and a customer-focused approach to managing operational stability. Preferred Skills (Nice to Have) * Knowledge of Zuora (CPQ / Billing) * Experience with complex integration projects (middleware, third-party APIs) * Experience in a multi-org / multi-country environment ## Description Joining the SmartER Factory, you will play a pivotal role as a Salesforce Ops (SRE and Incidents) Manager within an agile-at-scale digital platform environment. You will be frontline responsible for the operational excellence, availability, and continuous improvement of Salesforce-powered systems supporting our client-facing products., * Feeding the team with vision and direction for continuous improvements * Following KPIs and efficiency of SRE & Incident management processes * Ensuring the reliability and performance of Salesforce environments through proactive monitoring, incident detection, and resolution, minimizing downtime and impact on clients. * Managing the end-to-end incident lifecycle: identifying, coordinating response teams, communicating transparently with stakeholders, and driving root cause analyses and preventive actions. * Collaborating closely with Product, Tech, and Design teams to drive operational best practices and embed resilience within new developments and releases. * Implementing and maintaining automation for deployment, monitoring, and operational tasks to scale effectively with our platform growth. * Maintaining detailed operational documentation and knowledge sharing to support team autonomy and continuous learning. * Developing training and certification programs for local BUs administrators * Advocating and embedding the SmartER Factory's core values - Speak your Mind, Trust, Winning Spirit, and Fun - by encouraging open dialogue, empowering teams, and fostering a positive, collaborative work culture. * Participating in quarterly PI planning and cross-team synchronization activities aligned with SAFe practices to seamlessly integrate operational goals with business priorities. ## Related Videos - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)