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# IT Helpdesk /End User Support Engineer Level -1 (Full-Time Positon)

- **Company:** ADVANCE GLOBAL IT SUPPORT
- **Location:** Salzburg, Austria
- **Salary:** €56,000.0 - €61,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Configuration Management, Multi-Factor Authentication, System Center Configuration Manager, Single Sign-On, Software Troubleshooting, Peripherals, Microsoft InTune, Patch Management, Servicenow
- **Published:** August 11, 2026
- **Apply:** https://at.indeed.com/viewjob?jk=1146d46ee983ed94

## About the Role

* German and English proficiency at minimum B2 level
 * Eligible to work full-time in Austria
 * Strong troubleshooting and end-user support skills, * Experience with Windows OS Deployment, Imaging & Re-imaging
 * Hands-on experience with SCCM and Microsoft Intune
 * Strong knowledge of Active Directory and GPOs
 * Experience supporting Microsoft 365
 * Experience with MFA and SSO
 * Experience using ServiceNow or similar ITSM tools
 * Strong troubleshooting and communication skills
 * Ability to provide professional onsite support independently.

## Description

The IT Support/EUC Support Engineer will provide onsite technical support, troubleshooting, and maintenance for end-user computing devices and peripherals. The role includes incident resolution, hardware/software support, connectivity troubleshooting, and ensuring SLA compliance., * OS Deployment, Imaging & Re-imaging

 * SCCM Administration & Device Deployment
 * Microsoft Intune Device Management
 * Active Directory User & Group Management, Group Policy Objects (GPOs)
 * Microsoft 365 Support & Administration
 * Multi-Factor Authentication (MFA) Configuration & Support
 * Single Sign-On (SSO) Administration & Troubleshooting
 * Incident & Service Request Management using ServiceNow
 * Desktop, Laptop & Peripheral Break/Fix Support
 * Hardware Installation, Configuration & Troubleshooting
 * Software Installation, Updates & Patch Management
 * End-User Technical Support and Issue Resolution
 * Coordinate with Remote Support Teams when required


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