> Markdown version of [/jobs/ext/232576-technical-solutions-specialist](https://www.wearedevelopers.com/jobs/ext/232576-technical-solutions-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Solutions Specialist - **Company:** Aspire Inc. - **Location:** Salem, OR, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, HTML, Computing Platforms, JIRA, Software Bug Management, C Sharp (Programming Language), Relational Databases, Program Analysis, SQL Stored Procedures, SQL Databases, Scripting, Vba Programming Language, Atlassian Tools, SQL Server Management Studio (SSMS), Custom Reports - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fda6a336b17809a1 ## About the Role Do you have experience in Stored procedures?, Do you have a Bachelor's degree?, * Bachelor's Degree or equivalent experience required * Minimum 2 years of experience in client facing or account management role * Experience with a report writing tool such as Report Designer, Crystal, or Microsoft Access * Experience with structured query language and relational databases + including writing select and join queries + formatting/writing Stored Procedure + Knowledge of SSMS SQL preferred * Atlassian (JIRA) platform knowledge is preferred * Familiarity with C#, HTML, VBA scripting, and software analysis preferred * Strong teamwork and collaboration skills * Excellent analytical and problem-solving skills * Excellent communication skills working with all levels of an organization * Understanding of Ai tools Be Human With Us: Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us. ## Description The Technical Solutions Specialist role is primarily responsible for supporting multiple products to solve escalated issues from the first level of AspireCare support team. The position requires a full understanding of Aspire software platform and a superb ability to communicate functionality with clients. What You'll Do: * Provide escalated technical support and troubleshooting of client issues to pinpoint cause, establish reproducible conditions, and clearly and succinctly document scenarios * Closely communicate and work with the development team as well as other area of Client Services on escalated client issues * Provide timely feedback cross-departmentally on reporting product design and functionality issues * Strong problem-solving and analytical skills * Ensure critical escalated issues are quickly and accurately prioritized and resolved to meet SLA requirements * Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release * Design report layout(s), define parameters that allow users to build their own custom report * Design and create monthly reporting needs for both client and internal AspireCare reporting * Create accounts for new clients and work with clients to ensure that initial data load into the system conforms to necessary accuracy standards * Provide mentoring, training, expertise, and knowledge transfer to AspireCare Specialists in the advanced operation of AspireCare and system concepts * Follow established procedures for ticket management which includes prioritizing, resolving, and documenting client issues * Maintain clear, concise communication with clients and within the organization * Foster a spirit of teamwork and unity among team members that enables each employee, the AspireCare team, and the organization to succeed * Receive and place calls to Merchant, Partners and internal resources as an escalation for Care Services * Contribute to testing, development of training materials, Methods of Procedures (MOPs), and Standard Operating Procedures (SOPs) * Assist with projects as needed * Limited to no travel is expected ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [JavaScript? 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