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# Senior IT Service Delivery Manager

- **Company:** W3global
- **Location:** München, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Robotics Developer Studio, Functional Dependencies, Information Technology, Automotive Software
- **Published:** August 10, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=0f6558a279df8878

## About the Role

* Minimum 12-15 years of IT program management experience in a global delivery environment
 * Proven background working at leading IT services firms

 * Familiarity with AI Native frameworks and ways of working
 * Extensive experience managing programs with delivery components based in India or other offshore locations
 * Proven expertise in managing delivery teams across diverse work streams including product development, enhancements of legacy products, and production support
 * Strong track record of managing large-scale, complex IT programs with multiple workstreams and

cross-functional dependencies

 * Proficiency in program management frameworks
 * Demonstrated ability to manage stakeholder expectations and maintain client relationships
 * Fluency in English and German; German proficiency is essential for this role
 * Experience working in a matrixed organization with global teams

Preferred Experience

 * Background in automotive industry programs or automotive OEM/Tier-1 supplier engagements
 * Experience with digital transformation and modernization initiatives
 * Knowledge of automotive software development processes, compliance, and quality standards
 * Experience with infrastructure, platform, or applications modernization programs

#INDEU

## Description

* Manage and coordinate offshore development teams in India, including architecture, development, quality assurance, and deployment teams
 * Establish and maintain strong governance frameworks, risk management protocols, and quality assurance standards
 * Bridge communication between Germany-based client stakeholders and India-based delivery teams across multiple time zones
 * Manage the Germany based IT delivery team
 * Track program progress against defined KPIs, identify risks, and implement mitigation strategies
 * Lead cross-functional teams including architects, developers, QA, and delivery managers
 * Present program status, forecasts, and recommendations to senior leadership and clients

Customer Relationship Management

 * Build trusted relationships with customer leadership and key stakeholders
 * Act as the primary escalation point for critical service issues and major incidents
 * Conduct Monthly Service Reviews (MSRs), Quarterly Business Reviews (QBRs), and executive governance meetings
 * Improve customer satisfaction through proactive engagement and value-driven service delivery


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