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# Product Support Specialist

- **Company:** ITAC SOLUTIONS
- **Location:** Irving, TX, United States
- **Salary:** $47,840.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Data Validation, Medical Software, Issue Tracking Systems, Patient Management Software, Software Engineering, Software Troubleshooting
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d27b173d20089cb9

## About the Role

Do you have experience in Ticketing system technical support?, * Customer support experience combined with software troubleshooting expertise

 * Experience supporting healthcare software (EHR/EMR or patient management tools)
 * Familiarity with ticketing systems (Service Desk Plus preferred)
 * Strong data validation and quality assurance skills
 * Ability to clearly explain technical issues to non-technical users

## Description

Our client is seeking a Product Support Specialist to join their growing operations team. This role is ideal for someone who thrives on problem-solving, enjoys working with healthcare-related systems, and wants to make an impact by helping users navigate and resolve critical issues. You'll be the go-to expert ensuring smooth operations, accurate data, and excellent user experiences across software platforms., * Provide responsive support to users, answering questions and guiding them through workflows

 * Triage software issues: intake, categorize, troubleshoot, and escalate when necessary
 * Validate system data and ensure accuracy in dashboards, reports, and documentation
 * Collaborate with technical teams to resolve complex issues and track recurring problems
 * Document solutions and contribute to knowledge-sharing resources
 * Manage ticket lifecycles, ensuring SLA compliance and timely resolution.
 * Communicate clearly with users, providing updates and follow-through until resolution


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