> Markdown version of [/jobs/ext/232682-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/232682-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** DPR Construction - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Business Software, Cloud Computing, Issue Tracking Systems, Enterprise Software Applications, Software Troubleshooting, Information Technology, Servicenow - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=58d8692f63149ab0 ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, * Associates or Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience., * 2+ years of experience in Service Desk, Application Support, or a similar IT support role. * Experience working with IT Service Management systems (e.g., ServiceNow or comparable tools). * Demonstrated experience handling escalated support issues. Technical Skills * Strong knowledge of Microsoft 365 and Windows operating systems. * Experience supporting cloud-based and enterprise applications. * Ability to perform root cause analysis and apply structured troubleshooting methodologies. Interpersonal & Professional Skills * Excellent verbal and written communication skills. * Strong customer service mindset with professionalism, patience, respect, and empathy. * Ability to manage multiple priorities and perform effectively in high-pressure situations. * Collaborative, team-oriented approach with a willingness to learn and grow. Work Environment & Physical Requirements * Hybrid work environment (remote and office-based). * Prolonged periods of sitting or standing at a computer workstation. * Occasional travel for training or team meetings may be required. ## Description The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise business applications. The ideal candidate is a strong problem solver with excellent customer service skills and attention to detail who thrives in a collaborative, fast-paced environment and is committed to continuous improvement and learning., Technical & Application Support * Provide support for hardware, software, mobile devices, and enterprise applications via phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical and application-related issues. * Handle escalated incidents and service requests. * Support Windows-based systems, Microsoft 365, cloud applications, and mobile devices (iOS and Android). * Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and following established escalation procedures. * Escalate incidents requiring specialized expertise to higher-level support teams when appropriate. IT Service Management & Documentation * Accurately document incidents, service requests, and resolutions in the IT Service Management (ITSM) system. * Meet or exceed defined service level agreements (SLAs). * Assist in the creation, update, and maintaining of knowledge base articles and support documentation. * Support and follow ITSM and solution management best practices. Collaboration * Educate users on technology best practices to reduce repeat incidents. * Collaborate proactively with team members, team leads, other IT teams, and business stakeholders. * Communicate clearly and professionally with both technical and non-technical audiences. * Keep leadership informed of trending issues, risks, and service impacts. Work Coverage * May be needed to participate in an on-call rotation, including occasional evenings, weekends, or overtime as required. * Coordinate time off with team members to ensure appropriate service coverage. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)