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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Technician - **Company:** SGS Consulting - **Location:** Allen, TX, United States - **Salary:** $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, VoIP, Cyber Security, Trunking, Knowledge Management, Local Area Networks, Microsoft Office, Operational Data Store, Network Routers, Firewalls (Computer Science), Network Support - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=08279cc1a75f20ee ## About the Role Do you have experience in Windows?, * Experience in a remote technical support environment * Strong networking knowledge including protocols, infrastructure, and troubleshooting * Familiarity with WAN, LAN, routers, and firewalls * Knowledge of VoIP and IP telephony * RF trunking and communication network knowledge Systems & Tools: * Working knowledge of Windows and Office or equivalent * Familiarity with mobile radio technologies * Understanding of information security best practices * Foundational ITIL knowledge CERTIFICATIONS (PREFERRED): * Network+ * A+ * Security+ * AI related certifications PROFESSIONAL SKILLS: * Strong troubleshooting and analytical abilities * Excellent verbal, written, and presentation skills * High attention to detail * Ability to manage multiple tasks and priorities * Strong time management skills * Ability to work independently with minimal supervision ## Description * As a Technical Support Technician, you will join a team providing remote support to customers across the military, public safety, and mission critical infrastructure sectors. * You will act as a catalyst for high quality, timely service while collaborating with engineering and product teams to drive improvements based on customer feedback. * We are seeking a high energy, forward thinking professional with strong technical expertise and the ability to communicate complex concepts to diverse audiences. * This position supports 24/7 operations, training is 2 months 7am to 4pm CST. * Hour of operations are 7am to 6pm, shift will be based on business need., * As a Technical Support Technician II, you will perform both technical and administrative responsibilities supporting day to day operations and ensuring service excellence., * Serve as the primary point of contact via phone, email, and other communication channels * Respond to incidents in compliance with service level agreements * Manage sensitive customer interactions with transparency and professionalism Incident Management: * Escalate incidents that cannot be resolved within defined timelines * Track and drive issues through full resolution and restoration of service * Manage the end to end incident lifecycle including root cause identification Documentation & Knowledge Management: * Accurately document triage details and resolution steps * Utilize existing knowledge articles to resolve known issues * Create new knowledge articles for undocumented solutions Operational Excellence: * Ensure support metrics and performance expectations are consistently met * Maintain security and accuracy of operational data * Stay current on systems, tools, and applications * Collaboration Build strong relationships with internal and external stakeholders * Collaborate across cross functional teams * Actively participate in training and development * Continuous Improvement Identify opportunities to improve workflows and support processes * Champion adoption of next generation technologies including AI * Maintain compliance with all corporate security, quality, and operational policies * Work Environment 24/7 operations including shift work and weekends * Self starter who manages priorities with minimal supervision ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Trunk-Based Development at Scale: Real-World Insights from a High-Traffic Luxury E-Commerce Platform](https://www.wearedevelopers.com/videos/1435-trunk-based-development-at-scale-real-world-insights-from-a-high-traffic-luxury-e-commerce-platform) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)