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# IT Client Support Specialist 3

- **Company:** State of Alaska
- **Location:** Juneau, AK, United States (Remote available)
- **Salary:** $63,504.0 - $66,672.0
- **Contract:** Temporary to permanent
- **Skills:** Software Applications, Configuration Management, Information Systems, System Configuration, Network Architecture, Security Software, Service-Oriented Architecture, Systems Integration, Wide Area Networks, Software Troubleshooting, Information Technology
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3d5705a9d367ecbd

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Systems integration?, We are interested in candidates who possess some or all of the following position specific competencies:

 * Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.
 * Technology Application: Uses machines, tools, instruments, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.
 * Technical Documentation: Knowledge of procedures for developing technical and operational support documentation., The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant's level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are: Mastery, Fluency, Literacy, and Discovery. You will need to rate your proficiency level for each competency listed in the supplemental questions., Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

## Description

* Play a key role in designing, maintaining, and troubleshooting the State of Alaska's computer systems and network infrastructure (LAN/WAN).
 * Provide hands-on and remote technical support to end-users, helping to resolve a wide range of IT issues efficiently.
 * Collaborate with multiple departments to ensure systems run smoothly, securely, and in alignment with agency goals.
 * Take part in network planning and system upgrades, contributing to the continuous improvement of our IT environment.
 * Serve as a helpdesk triage expert, helping guide frontline support and ensuring issues are resolved or escalated appropriately.

Our Mission, Values, and Culture:

The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. DOT&PF has over 3000 employees, oversees 237 airports, 9 ferries serving 33 communities, over 5,600 miles of highway and 839 public facilities throughout the state. We keep Alaska moving through service and infrastructure. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public.

Benefits of Joining Our Team:

Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

The State of Alaska has a generous benefits package. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/.

The Working Environment You Can Expect:

The position may be located in Juneau or Ketchikan. Once hired and trained, and with supervisor approval, this position is appropriate for part-time in-state teleworking.

Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility., To be successful in this position, the selected applicant will possess the following core competencies:

 * Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
 * Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
 * Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
 * Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem., Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems; maintaining security software; and configuring network settings for workstations.
Special Note:
"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.
"Training" means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
"Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Additional Required Information

At time of interview, applicants are requested to submit (if not already attached to your application):

 * Three (3) professional references, one of which should be from a former or current supervisor, including name, job title, and current phone numbers.
 * Two most recent performance evaluations. If recent performance evaluations are unavailable, please provide two professional letters of reference.


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