> Markdown version of [/jobs/ext/2332743-senior-client-experience-data-lead](https://www.wearedevelopers.com/jobs/ext/2332743-senior-client-experience-data-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Client Experience Data Lead

- **Company:** HSBC Group
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Governance, Google Cloud, Data Analytics, Performance Monitor, Data Management
- **Published:** August 5, 2026
- **Apply:** https://dejobs.org/x/x/33467EEF69B3431E826093B4173AA587/job/

## About the Role

We are currently seeking a professional to join our team in the role of Senior Client Experience Data Lead., * Strong knowledge of Markets and Securities Services products and capabilities

 * Strong collaboration and communication skills, with the ability to influence stakeholders to deliver on time and work independently when needed
 * Strong data literacy with evidence of experience in data analytics
 * Strong awareness of data management and data governance standards , including data privacy laws and regulations
 * Highly proficient in Excel

## Description

* Leading the MSS Operations Client Experience agenda within the CIB-wide One CIB Service programme, defining and executing the strategy to improve end-to-end client journeys
 * Partnering with Markets & Securities Services, MSS Operations and CIB COO/CCO stakeholders to shape a cohesive MSS strategy and roadmap, balancing quick wins with longer-term strategic operating model change
 * Owning client experience performance management and MI , including Client Satisfaction Scorecards and SLA over/under-performance reporting-driving digitisation/automation, tracking a strategic book of work, and ensuring governance, escalation and resolution of issues
 * Building the enterprise-wide (CIB) case for change by defining client performance and satisfaction metrics across the end-to-end value chain and driving senior leader governance and sponsorship
 * Supporting the Emporium and PRA Trading Controls agenda , including prioritisation and delivery support for regulatory commitments and digitisation using Google Cloud Platform technologies
 * Ensuring strong controls and disciplined delivery , including data accuracy and Control Owner sign-off, RACI adherence, appropriate socialisation/approval of strategy materials, and change control processes (including UAT)


## Related Videos

- [Beyond Gut Feelings: The Rise of Data-Driven HR](https://www.wearedevelopers.com/videos/1326-beyond-gut-feelings-the-rise-of-data-driven-hr)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data)
- [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)