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# Service Now Developer

- **Company:** Randstad
- **Location:** Leuven, Belgium
- **Contract:** Permanent contract
- **Skills:** HTML, Bootstrap (Software), Cascading Style Sheets (CSS), Configuration Management Databases, Custom Software, Servicenow
- **Published:** August 19, 2026
- **Apply:** https://www.adzuna.be/details/5843974337

## About the Role

a successful candidate must possess:

 * proficiency in written and verbal French.
 * working knowledge of English
 * Dutch is a plus
 * the ability to work in Luxembourg.
 * one of the following certification combinations:
 * at least one certified implementation specialist (cis) certification.
 * and either certified application developer (cad) certification with at least 1 year of relevant experience.
 * or certified system administrator (csa) certification with at least 3 years of relevant experience.
 * proficiency in JavaScript to implement required customizations and alter baseline scripts

highly desirable skills

the following experience and conceptual understanding would be a significant asset:

 * conceptual understanding of the CMDB and the CSDM framework.
 * working experience with ITOM discovery.
 * conceptual understanding of the MID server and discovery tools.
 * itil or itil4 foundation certification.
 * working knowledge of the ServiceNow portal (html, css, bootstrap)

## Description

the role involves acting as a third line of support for the ServiceNow platform, addressing customer inquiries and support needs.

core duties include:

 * resolving incidents on customer ServiceNow instances within agreed-upon SLA timelines.
 * implementing customer-defined changes, utilizing both out-of-the-box features and custom development as required.
 * conducting root cause analysis for both new and existing problems. this includes thoroughly documenting findings, technical solutions, or workarounds, always considering the platform's long-term health and future roadmap.
 * creating detailed technical documentation for all work completed on the platform, specifically related to the above-mentioned ITSM workstreams.
 * coaching customers resources and providing sound advice with the platform best interest in mind


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