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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support Technician - **Company:** Sky Systems Inc - **Location:** Breda, Netherlands - **Experience:** Experienced - **Salary:** €5,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Data Centers, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Linux System Administration, TCP/IP, Transmission Control Protocol (TCP), User Environment Management, Wide Area Networks, Network Routers, Remote Desktop Protocol (RDP), ServiceNow IT Service Management, Connectivity Problems, Software Troubleshooting, Peripherals, Wireless Devices, Firewalls (Computer Science), Laptops, Servicenow - **Published:** August 24, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=f54a670cd97c515c ## About the Role * Minimum 3 years of experience in IT Field Support or Desktop Support. * Strong hands-on hardware and software troubleshooting experience. * Experience supporting Windows operating systems. * Basic understanding of LAN/WAN and TCP/IP networking. * Knowledge of VPN, RDP, DNS, and DHCP. * Experience troubleshooting desktops, laptops, printers, and peripherals. * Familiarity with IT ticketing systems such as ServiceNow or Remedy. * Experience with Smart Hands support is preferred. * Understanding of incident and problem management. * Ability to lift and move IT equipment up to 50 lbs. * Must be willing to work onsite and maintain a professional customer-focused approach. Preferred Qualifications * CompTIA A+ certification. * Associate degree in Electronics, IT, or a related field. * OEM certifications such as Dell, Lenovo, HP, or Toshiba. * Experience supporting macOS or Linux environments. * Experience with network hardware and data center/Smart Hands activities. Additional Requirements * Fluent in Dutch is required. * Strong technical and End User Computing (EUC) experience. * Excellent verbal and written communication skills. * Strong customer service and interpersonal skills. * Ability to work independently and as part of a team. * Self-motivated and results-oriented. * Must reside within a reasonable commuting distance of Breda, North Brabant. * Willingness to work flexible hours when required. ## Description We are seeking a skilled and proactive IT Desktop Support Technician to provide hands-on technical support for desktops, laptops, peripherals, and network devices in a corporate environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting end users in an onsite IT environment., * Provide onsite IT field support for hardware, software, and operating system issues. * Install, troubleshoot, and repair desktops, laptops, printers, and other IT peripherals. * Provide desk-side support and PC break/fix services for Windows environments. * Support peripheral and network hardware, including routers, switches, wireless devices, firewalls, racks, cabinets, and data termination panels. * Assist with basic LAN/WAN networking tasks and troubleshooting. * Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, and RDP. * Perform root cause analysis for recurring technical issues and contribute to preventive solutions. * Maintain accurate ticket documentation and provide timely updates using IT service management tools such as ServiceNow or Remedy. * Communicate effectively with users, clients, and internal technical teams. * Manage assigned tasks independently and meet deadlines. * Maintain a high level of professionalism and customer satisfaction. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Robots are coming into the wild! 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