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# IT Support Technician Level -1

- **Company:** ADVANCE GLOBAL IT SUPPORT
- **Location:** Zoetermeer, Netherlands
- **Experience:** Starter
- **Salary:** €3,167.0 - €3,500.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, System Configuration, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Software Engineering, Wi-Fi Technology, Office365, Peripherals
- **Published:** August 23, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=7cd70fcddcf8fab5

## About the Role

We are looking for an IT / EUC Support Engineer - L1 with 2-3 years of hands-on experience in end-user computing and desktop support. The engineer will provide onsite and remote technical support to end users, troubleshoot hardware/software issues, and ensure timely resolution of IT incidents and service requests., * Dutch: B2 minimum - mandatory

 * English: B2 minimum - mandatory
 * Candidate must be able to communicate effectively with Dutch-speaking end users and English-speaking IT teams.

Work Authorization

Candidates must already have valid legal work rights in the Netherlands.

## Description

* Provide L1 End User / Desktop Support to users.
 * Troubleshoot Windows 10/11 operating system issues.
 * Install, configure and troubleshoot laptops, desktops, monitors, printers and other peripherals.
 * Provide support for Microsoft Office 365 / Microsoft 365 applications.
 * Perform hardware break/fix and basic troubleshooting.
 * Support user account, password and access-related issues.
 * Assist with Active Directory user/account administration.
 * Perform software installation, configuration and troubleshooting.
 * Support device imaging, deployment and re-imaging activities.
 * Troubleshoot network connectivity issues including LAN/Wi-Fi/VPN.
 * Assist with onboarding/offboarding and IMACD activities.
 * Log, update and resolve incidents and service requests through ITSM/ticketing systems.
 * Escalate complex issues to L2/L3 teams when required.
 * Maintain accurate documentation of incidents and resolutions.
 * Provide professional onsite support and maintain good communication with end users.


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