> Markdown version of [/jobs/ext/2335971-technical-support-analyst-tier-1-uk](https://www.wearedevelopers.com/jobs/ext/2335971-technical-support-analyst-tier-1-uk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst, Tier 1 (UK) - **Company:** Docebo - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Software as a Service, Learning Management Systems, Issue Tracking Systems, LiveChat, Software Troubleshooting - **Published:** August 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=7d5a3ca1c4acb19a ## About the Role * Translate Tech to Human: Exhibit a strong ability to quickly learn and communicate software-related and complex technical concepts clearly to customers. * Champion the Customer: Bring exceptional communication skills coupled with a proactive, problem-solving mindset and a genuine passion for helping customers. * Thrive Under Pressure: Showcase a proven ability to work effectively and maintain professionalism in a fast-paced, high-pressure environment. * Process Complex Info: Demonstrate the capacity to easily read and comprehend complex technical material. * Radiate Confidence: Exude confidence in your abilities and bring a collaborative passion for contributing to the team's success and bringing unique perspectives. * Bonus Points * Industry Insider: Possess previous experience in technical support, which is highly desirable, especially within SaaS or fast-paced support organizations. * LMS Guru: Have background experience working within Learning Management System (LMS) environments. * Proven Track Record: Hold a proven ability to consistently manage customer expectations and deliver effective solutions. ## Description As a Technical Support Analyst, you will serve as the ultimate Docebo product expert and the vital first point of contact for our customers! Your mission is to dive into technical inquiries, troubleshoot complex challenges, and empower clients to maximize the system's full potential. By resolving issues efficiently and nurturing our inclusive, customer-first culture, you will directly impact our users' success and ensure every customer feels valued and respected. Get ready to transform technical hurdles into seamless learning experiences in a fast-paced, highly rewarding environment. The Day-to-Day * Be the First Responder: Address customer inquiries and technical issues promptly across inbound/outbound calls, live chat, video, and ticketing systems. * Play Detective: Troubleshoot complex technical issues by asking clarifying questions and gathering essential information to pinpoint the root cause. * Drive Resolutions: Take appropriate, decisive action to resolve customer issues quickly, and smoothly escalate to senior technical staff when necessary. * Master the Matrix: Seamlessly reference various resource materials while simultaneously interacting with customers and delivering prompt, accurate support. * Communicate Clearly: Manage customer expectations by communicating realistic response and resolution times, and follow up in a timely manner to confirm full resolution. * Stay Engaged: Conduct technical conversations via phone, chat, or email for up to 8 hours per day in a contact center environment, remaining relatively sedentary while ensuring consistent attendance and punctuality. * Keep the Rhythm: Adhere closely to set break and lunch schedules as determined by business and customer needs to keep our support operations running smoothly. ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)