> Markdown version of [/jobs/ext/2336697-onsite-2nd-line-helpdesk-engineer](https://www.wearedevelopers.com/jobs/ext/2336697-onsite-2nd-line-helpdesk-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite 2nd Line Helpdesk Engineer - **Company:** EAC Consulting Group - **Location:** Bedford, UK - **Salary:** £32,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Desktop Computing, Microsoft Office, Windows Servers, Networking Basics, Microsoft SharePoint, TCP/IP, Wide Area Networks, Laptops, Terminal Servers, User Accounts - **Published:** August 17, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5845191993 ## About the Role * Experience providing 1st / 2nd Line IT Support * Good knowledge of Windows 10/11 and Windows Server * Experience with Microsoft 365 / Office 365 * Knowledge of Terminal Server / RDS * Basic networking knowledge, including TCP/IP, switching and connectivity troubleshooting * Experience supporting users within a warehouse, logistics or operational environment * Strong communication and customer service skills * The ability to work independently and manage your own workload * A proactive approach to troubleshooting and problem-solving ## Description EAC are currently recruiting for an experienced 1st / 2nd Line IT Support Engineer to join a busy operational environment in Great Barford. This is a fantastic opportunity for an IT professional who enjoys being hands-on and working directly with users. You will be the on-site IT presence, supporting office, workshop and warehouse teams across three locations and working closely with the wider IT team, third-party suppliers and customer management. The role would suit someone who is confident working independently, enjoys problem-solving and takes ownership of issues from start to finish. Please note: this role operates an early shift, with a 07:00 start Monday to Friday until 3:30pm. * Salary £32,000 - £35,000, * Provide 1st and 2nd line IT support to office, workshop and warehouse users * Diagnose and resolve hardware, software and connectivity issues * Support desktops, laptops, mobile devices, printers, scanners and warehouse terminals * Configure and deploy new hardware and user devices * Manage user accounts, permissions and access * Provide support for Microsoft 365, including Outlook, Teams, OneDrive and SharePoint * Support Windows 10/11 and on-premises Windows Server environments * Provide support for Terminal Server / RDS, including systems used for Sage * Support business applications including Syrinx and Sage * Troubleshoot basic LAN/WAN, switching, cabling and connectivity issues * Liaise with third-party providers and escalate more complex issues where required * Monitor systems and proactively identify potential issues * Maintain accurate IT documentation and handover notes * Ensure IT procedures, standards and security requirements are followed * Provide a professional and customer-focused service to all users ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)