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# IT Support Agent

- **Company:** Septeo Notary Solutions BE
- **Location:** Zaventem, Belgium (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Microsoft Office, Windows Servers, Firewalls (Computer Science)
- **Published:** August 25, 2026
- **Apply:** https://www.jobat.be/nl/jobs/it-support-agent/job_6099250

## About the Role

* IT savvy.
 * Ervaring met het installeren, configureren en repareren van PC's, servers en netwerken.
 * Hard skills:
 + Microsoft Windows 10 en 11
 + Microsoft Office (Word, Excel en Outlook)
 + Microsoft 365
 + Microsoft Windows server 2016, 2019 en 2022
 + Firewall (Checkpoint), network en printers
 * Je spreekt vloeiend Nederlands en je vindt vlot je weg in het Frans.
 * Klantgericht, communicatief, leergierig, autonoom alsook teamgericht.

## Description

* Bied je technische ondersteuning aan gebruikers van computers en informaticatoepassingen, zowel voor hardware, netwerken, algemene software als voor de specifieke softwareprogramma's van onze klant.
 * Probeer je in eerste instantie zelf een oplossing voor de klant te vinden. Indien nodig zorg je voor een gepaste doorverwijzing of voor het sturen van een technieker ter plaatse.
 * Worden de probleemmeldingen meestal telefonisch of per e-mail door de klant overgemaakt, en beantwoord je deze telefonisch.
 * Draag je bij aan het documenteren van problemen en de uitgewerkte oplossingen.
 * Beheer je garantieaanvragen bij hardware problemen en volg je deze op.


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