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# Support engineer

- **Company:** Nexin
Nexin
- **Location:** Ukkel, Belgium
- **Experience:** Experienced
- **Salary:** €32,760.0 - €46,560.0
- **Contract:** Permanent contract
- **Skills:** JIRA, VoIP, Network Architecture, Network Protocols, Remote Infrastructure Management, Wi-Fi Technology, Information Technology, Laptops, Network Server, Servicenow
- **Published:** August 10, 2026
- **Apply:** https://www.ictjob.be/en/job/support-engineer/1-342584

## About the Role

* 2 to 7 years of relevant experience
 * Good level in Dutch and French
 * Strong knowledge of Microsoft environments and IP protocols
 * Excellent understanding of Wi-Fi networks
 * Good knowledge of ITIL processes (incident, request, change management)
 * Experience with ticketing tools such as JIRA, EasyVista, or ServiceNow
 * Plus: experience with RMM tools (NinjaOne, Atera, Helix BMC)
 * Analytical, solution-oriented, strong communication skills, autonomous, and a team player
 * Driving license B required

## Description

As a member of the technical team, you are a key figure in managing and resolving IT incidents and requests, as well as installing and deploying solutions at client sites. You work both remotely and on-site, following internal procedures, ITIL best practices, and quality standards., * First point of contact for coordinating incident resolution for end users

 * Handling IT incidents and service requests with a focus on quality and user experience
 * Applying the escalation matrix and correctly referring issues to N+1 or specialized teams
 * Maintenance, support, and troubleshooting of PCs, laptops, servers, printers, VoIP, Wi-Fi, MDM, and network infrastructure
 * Installation and configuration of IT systems at client sites
 * Performing mass deployments according to company standards
 * Diagnosing and resolving hardware, software, and network failures
 * Providing technical support on-site or via remote management tools
 * Accurate documentation of all actions in tickets and obtaining client signatures for on-site interventions


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