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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Transition Manager / Project Manager - IT Services Transformation - **Company:** USG Professionals NV - **Location:** Gent, Belgium - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Knowledge Management, User Environment Management, Information Technology, Servicenow - **Published:** August 22, 2026 - **Apply:** https://www.adzuna.be/details/5852035754 ## About the Role Must-Have Experience * 8+ years of experience in IT Project Management or Transition Management * Proven experience delivering large-scale outsourcing or managed service transitions * Strong background in Service Desk and Workplace Services transitions * Experience working within international enterprise environments Strong Knowledge Of * ITIL Framework * Service Desk Operations * Incident & Request Management * Service Governance * Vendor & Supplier Management * Knowledge Transfer & Operational Readiness Nice to Have Experience with major managed service providers (e.g. global outsourcing environments) ServiceNow or similar ITSM platforms ## Description We're looking for an experienced Transition Manager / Project Manager to drive the successful transition of critical End User Computing (EUC), Service Desk and Workplace Support Services from one managed service provider to another. This is a strategic assignment where you'll play a key role in ensuring business continuity, operational excellence, and a seamless service transformation across an international environment. Your Mission As the Transition Lead, you will own and coordinate the complete transition journey from mobilization to hypercare, ensuring all stakeholders, suppliers, and support teams are aligned for a smooth handover. Key Responsibilities Transition Management * Define and manage the end-to-end transition roadmap * Lead all transition activities from planning through stabilization * Coordinate multiple workstreams across internal and external teams * Manage risks, issues, dependencies, and mitigation plans * Ensure uninterrupted service delivery throughout the transition * Establish governance structures and executive reporting ️ Service & Process Migration Oversee the migration of key ITSM processes including: * Incident Management * Request Fulfilment * Knowledge Management * Escalation Management * Service Reporting * SLA Management * Operational Governance Additionally, you will: * Validate operational readiness before go-live * Ensure successful completion and sign-off of all transition deliverables * Drive knowledge transfer and process adoption Stakeholder Management * Act as the central point of coordination between all involved parties * Facilitate workshops, steering committees, and decision boards * Communicate progress, risks, and milestones to senior leadership * Collaborate closely with business stakeholders to minimize disruption Governance & Quality Assurance * Define transition KPIs and success metrics * Establish sustainable governance frameworks * Ensure adherence to security, compliance, and ITIL best practices * Track performance and realization of expected business benefits Change & Readiness Management * Support communication and organizational change activities * Coordinate training and documentation efforts * Ensure operational teams are fully prepared for service handover, * Strategic transformation project with high visibility * International stakeholder environment * Significant impact on operational excellence and service delivery * Opportunity to shape governance, processes and future ways of working * Long-term assignment with senior-level exposure ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [How to be balanced in a software development team](https://www.wearedevelopers.com/videos/66-how-to-be-balanced-in-a-software-development-team) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)