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# Information Technology - Help Desk Technician

- **Company:** Lac Courte Oreilles Community Health Center
- **Location:** Hayward, WI, United States
- **Experience:** Experienced
- **Salary:** $45,698.0 - $59,405.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Health Informatics, Business Software, Microsoft Outlook, Desktop Computing, Linux, Email Filtering, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Security, Network Troubleshooting, Microsoft Office, Network Connections, Software Deployment, ServiceNow IT Service Management, Information Technology, Laptops, User Accounts
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=12f2148afeb51a60

## About the Role

Associate's or technical degree (or equivalent experience).

Minimum of 2 years' experience in a support desk/desktop support role, preferably
within a healthcare environment.

Basic understanding of Windows 10/11 operating systems, Microsoft Office applications
(Outlook, Teams, Word, Excel), and common business software.

IT certifications in Linux, Microsoft, or other related fields preferred

HIPAA-compliance and Healthcare IT experience preferred

Must maintain a current Mantoux TB test and completed Hepatitis B series.

Valid Wisconsin driver's license and vehicle insurance are required.

Must pass a background check, pre-employment, and random drug testing.

Excellent verbal and written communication skills with the ability to effectively support
both technical and non-technical users.

Self-motivated, detail-oriented, and a collaborative team player.

A commitment to continuous learning and staying current with industry trends, best
practices, and regulatory changes.

Must be able to lift and move equipment and supplies up to 50 pounds on a regular
basis.

## Description

We are seeking a reliable and customer-focused Help Desk Technician to serve as the first point
of contact for employees seeking technical assistance. The ideal candidate will troubleshoot,
diagnose, and resolve hardware, software, and network issues while ensuring a high level of
end-user satisfaction., First-Point IT Support: Serve as the primary point of contact for organization-wide IT
support requests via phone, email, and ticketing system. Ensure prompt acknowledgment,
troubleshooting, and resolution of user issues.

Incident Management & Documentation: Log, track, and thoroughly document all support
activities, diagnostics, and resolution steps in the IT ticketing system to maintain accurate
records.

Hardware & Software Deployment: Diagnose, resolve, and configure desktops, laptops,
printers, and peripheral equipment for both routine refreshes and new hire setups.

Identity & Access Management: Manage user accounts, password resets, and security
permissions across Active Directory, and various business applications following strict
provisioning and deactivation procedures.

Lifecycle & Asset Management: Assist with maintaining the IT asset inventory, tracking
hardware lifecycles, and ensuring software license compliance.

Onboarding & Offboarding: Support employee lifecycle changes by coordinating timely
equipment deployment, account setups, or secure access deactivations.

Network & Security Support: Troubleshoot network connectivity, VPNs, and wireless
connections; manage spam filters to block malicious emails while ensuring legitimate
communication flows securely.

Escalation & Collaboration: Efficiently escalate complex, unresolved issues to Tier 2/3
engineers and senior IT staff, providing thorough documentation of initial troubleshooting
steps.

Knowledge Base Contribution: Author and update internal knowledge base articles, FAQs,
and end-user step-by-step guides to promote self-service and streamline team workflows.

Work Schedule & Flexibility: Maintain a professional, service-oriented attitude with
dedicated user follow-ups. Remain flexible to perform system maintenance, updates, and
upgrades outside of normal business hours as required.

Supervision and Guidance:

The IT Help Desk Technician will work under the direct supervision of the IT Director with
oversight by the Health Director.


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