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# Technical Support Specialist

- **Company:** Mollie Bekijk Alle Vacatures
- **Location:** Maastricht, Netherlands
- **Contract:** Permanent contract
- **Skills:** PHP (Programming Language), Software Debugging, Systems Integration, WooCommerce, Postman, Magento, Restful APIs, Shopware, Api Management
- **Published:** August 22, 2026
- **Apply:** https://www.careerjet.nl/job/nl9cbbcc43ca98aa78dcb15aea64e2b2f8/eaa

## About the Role

Proven ability to apply strong analytical and effective problem-solving skills in a technical support context.
Proficiency in interacting with RESTful APIs, including hands-on experience with request/response debugging using tools like Postman.
Basic familiarity with reading and interpreting PHP code for troubleshooting and issue analysis.
Required knowledge of Webshop Technologies or Prebuilt Integrations, such as Woocommerce, Magento and Shopware.
Excellent communication skills, capable of distilling complex technical issues into clear, easy-to-understand messages for diverse audiences.
Fluency in English plus one other language (NL, FR, DE, ES, or PT).

## Description

Join our small, high-impact Technical Support team in our Maastricht office and be the definitive technical voice for our customers and partners. The goal of this role is simple: make sure our customers can run their business effectively by resolving the most complex technical matters, primarily focused on the integration of Mollie products and services. You are the critical link between our customers, internal customer representatives, and our Engineering teams.
You'll deliver technical expertise for custom API integrations and plugins, helping customers implement Mollie optimally for their specific setup. This role has high visibility across Product, Engineering, and Customer teams, giving you meaningful ownership and autonomy to solve problems and drive improvements to the technical product and merchant experience. This is a chance to move fast in fintech, solve real integration challenges, and grow your career within a great team environment.
What you'll ship
Deliver direct technical support for custom API integrations and plugins through email and phone.
Advise customers and partners on the best technical implementation of Mollie for their unique systems.
Act as the primary point of contact and escalation for complex technical questions coming from internal teams (Sales, Customer Success, and Customer Support).
Drive continuous improvement by actively providing feedback to the business via Subject Matter Expert (SME) channels to enhance our technical products.
Develop and deliver internal technical training and documentation to upskill other teams and departments.
Quickly prioritize tasks and make sound decisions based on urgency and stakeholder needs to resolve critical issues fast.
What you'll bring


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