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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician I - **Company:** Canyon Ranch - **Location:** Lenox, MA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Cloud Computing, Collaborative Software, Multi-Factor Authentication, Payment Systems, Remote Access Technology, Cloud Services, Phishing, Enterprise Software Applications, Software Troubleshooting, Peripherals, Information Technology, Laptops, Operational Systems - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=16e8e7ef53648538 ## About the Role Do you have experience in Video conferencing systems operation?, Do you have a High school diploma or GED?, * High School Diploma or equivalent required. * 2-4 years of IT support, help desk, or related technical support experience. * Experience supporting desktops, mobile devices, and workplace technology in a fast-paced environment. * Basic understanding of networking, endpoint management, and cloud-based collaboration tools. * Strong troubleshooting, organization, and customer service skills. * Excellent written and verbal communication skills with the ability to interact professionally with all levels of the organization. * Ability to manage multiple priorities while maintaining attention to detail and professionalism. * Commitment to continuous learning and staying current with evolving technology trends. ## Description The IT Support Technician I (Service Delivery & Client Services Technician I) is the on-property face of technology for colleagues, leaders, and - when called upon - our guests. Operating within a 24/7 luxury wellness hospitality environment, this role delivers polished, discreet, and timely frontline support that protects the seamless experience our guests expect. The Technician resolves day-to-day technology issues, supports the operational systems the property runs on, monitors local infrastructure, and surfaces risk before it reaches the guest. This role operates within a centralized shared services technology model. Enterprise applications, cloud platforms, infrastructure backbone, and cybersecurity functions are owned by corporate engineering, infrastructure, cloud, and security teams. The Level 1 Technician is the local extension of that model - the trusted on-site partner who keeps the property running and escalates with discipline when an issue exceeds the local scope. Responsibilities: * Provide first-level support for desktops, laptops, mobile devices, peripherals, and collaboration tools. * Troubleshoot hardware, software, network, wireless, and remote-access issues, escalating when appropriate. * Maintain accurate ticket documentation and communicate updates clearly and professionally. * Deliver polished support for colleagues, leadership, VIPs, and guests. * Support endpoint deployment and maintenance, including imaging, device setup, encryption, patching, and asset tracking. * Assist with onboarding and offboarding activities in coordination with HR and leadership teams. * Monitor and support operational technologies including conferencing systems, A/V, printers, POS/payment systems, digital signage, and guest technology platforms. * Follow company security and compliance standards, including proper handling of confidential information and reporting security concerns. * Coordinate with vendors and centralized IT teams to support infrastructure, cloud services, and enterprise applications. * Contribute to process improvements, documentation, and ongoing knowledge sharing. * Recognize and report potential security events, including phishing, suspicious access, lost or stolen devices, and physical security concerns within technology spaces. * Demonstrate working familiarity with cloud-delivered services the property consumes, including identity, multi-factor authentication, conditional access, productivity, collaboration, and storage platforms. ## Related Videos - [Passkeys: Truly Phishing-Resistant? 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