> Markdown version of [/jobs/ext/2347098-is-support-engineer-i-information-technology-solutions](https://www.wearedevelopers.com/jobs/ext/2347098-is-support-engineer-i-information-technology-solutions). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IS Support Engineer I - Information Technology Solutions - **Company:** Medical College of Wisconsin - **Location:** Milwaukee, WI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Artificial Intelligence, Bash Shell, Botnet, Configuration Management Databases, Cyber Security, Databases, Database Design, File Systems, Multi-Factor Authentication, Microsoft Exchange Server, File System Permissions, Network Troubleshooting, Microsoft Office, Windows PowerShell, Remote Access Technology, Software Deployment, Software Licensing, Scripting, Enterprise Software Applications, Computer Equipment, Information Technology, Patch Management, Malware Detection, Hardware Asset Management - **Published:** August 1, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87895623/1 ## About the Role Technical Support, Customer Service, Interpersonal Skills, Split-half troubleshooting methodology, Empathy, Active Listening, Patience, High Level of Written and Oral Communications, IT Best Practices, IT Security, Account Management, IT Compliance, Database Design Specifications Appropriate experience may be substituted for education on an equivalent basis Minimum Required Education: High school diploma Minimum Required Experience: 3-5 years Certification: HDI, ITIL Foundation Physical Requirements Work requires occasionally lifting moderate weight materials, standing, or walking continuously. Risk Potential Little or no exposure to hazards such as dust, fumes, or extreme temperatures, airborne or blood borne pathogens, extreme temperatures, or allergens. Sensory Acuity Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects. ## Description Triage, resolve, and route customer incidents/requests in a timely and accurate manner. Resolves the majority of all customer issues upon the first contact to provide the highest level of IT Service while minimizing/avoiding hierarchical escalations. Acts as a single point of contact and one-stop shop for the customer base. Primary Functions * Acts as a single point of contact while providing multi-tier support for all incoming software, hardware, account, security, and network issues for internal and external customers * Provides application support/configuration of (2800+ Apps) for the internal faculty, staff, and students to maintain efficient endpoint computing. * Manages and maintains Active Directory, Microsoft Exchange, and Office 365 to ensure accurate creation, termination, and compliance of accounts, distribution lists, security groups, calendars, and contacts for internal and external customers. * Grants adds / changes of file/folder permissions within network and cloud file systems to ensure proper security and compliance * Maintains, designs, and implements changes to internal team databases including but not limited to the ITSM, AI Bot, CMDB, Remote Access, and Anti-Malware systems * Implements / Manages Software License Compliance for all existing and new software titles, which are resold internally within the company to ensure contract compliance with software vendor partners * Manages Software and Hardware lifecycle management to ensure customers are leveraging the most up-to-date computing hardware and most up-to-date secure software versions to minimize security vulnerabilities. * Performs and manages Software Deployment / Patch Management, including the scripting (PowerShell, Bash, Batch) of software packages within RMM / automation tools to ensure proper distribution and patching of software titles across 10,000+ endpoints * Performs and manages MDM technologies to ensure proper security, policies, and OS updating across the endpoints * Manages Multi-Factor Authentication systems, including granting accounts, troubleshooting connection issues, and responding to fraudulent reports., Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [JavaScript? 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