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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Desktop Support Specialist - **Company:** State of Indiana - **Location:** Corydon, IN, United States - **Salary:** $55,224.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Network Operating System (NOS), Inventory Management Software, Local Area Networks, Network Troubleshooting, Microsoft Software, Network Connections, Network Protocols, Windows Remote Assistance, Software Distribution, Break Fix, Servicenow - **Published:** August 6, 2026 - **Apply:** https://www.juju.com/job/00000000gm744u ## About the Role + Have experience with break fix, diagnosing, troubleshooting, repairing hardware and software and helping resolve networking issues. + Have experience transporting and setting up devices and assisting with new/relocation projects. + Demonstrate excellent time management and prioritization skills. + Work independently with little supervision and successfully manage the locations within the defined service area, providing backup to team members, as needed. + Maintain productive working relationships with agencies and coworkers., + Bchelor's degree and 1+ year of experience, or + Associate's degree and 2+ years of experience, or + 3+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role. + Related certifications and coursework may be considered for education or experience. Additional qualifications: + Working knowledge of network operating systems. + Working knowledge of local area network concepts. + Working knowledge of technology equipment including operating characteristics and limitations. + Working knowledge of operating systems and networking protocols. + Ability to read and understand complicated technical manuals on hardware, software, and technical tools and be able to apply it. + Able to perform essential functions with or without reasonable accommodation. + Working knowledge of ServiceNow preferred. + Working knowledge of Beyond Trust preferred. + Ability to perform essential functions with or without reasonable accommodation. A degree is not required. However, at least 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. ## Description The Field Desktop Support Specialist provides desktop and software support for State agencies in Southwest Indiana. Travel is required to state agency sites within the service area. Staff receive mileage reimbursement for using personally-owned vehicles for travel and transporting equipment. Key responsibilities for this role are: + Load approved software, back up data, and restore data, ensuring that all equipment is operating at optimal performance levels. + Assist with equipment relocations and ensuring that network connectivity is available., + Provide support at the agency's worksite or other assigned worksite and provide remote support, depending on the need of the issue and the end user. Issues that can't be resolved by the Field Desktop Support Specialist will be escalated to a Senior technician for Tier 3 Support. This role will serve Clark, Floyd, and Harrison counties in Southeast Indiana. This position requires both onsite and remote assistance to the customers in this service area. Residency in the service area and reliable transportation are essential., + Installing Windows OS, software applications, and Microsoft updates on all devices. + Processing and updating Job Orders from the Inventory Database for accuracy. + Return devices back to stock for redeployment and remove devices from Active Directory to update billing records. + Transport, receive and ship devices to office locations throughout the state maintaining inventory database records. + Maintain loaner pool, immediate response pool and vaccination center equipment for immediate re-deployment. + Maintain Warranty Certifications + Perform hardware break/fix on devices covered under warranty. + Troubleshoot break/fix devices to assist Desktop Support and PC Refresh technicians. + Maintain inventory stock by keeping accurate records in inventory database and room is neat and organized + Provide support to agency on site personnel who need assistance + Communicates directly with Dispatch, Tier 3 Support, Software Distribution and Security Team for device support with Mail Orders, Imaging, Software Applications and support of International Travel devices. + Provides support for Deployment Room staff + Provide support to PC Refresh Project Managers. + Performs new Asset (device) uploads in the inventory database. + Provides back up to LAN Administrator Manager while out of the office. The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. 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