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# Customer Support Manager & Product Expert

- **Company:** Mockins
- **Location:** Forty Fort, PA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Google Docs, Microsoft Office
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c592a404ab04d9b4

## About the Role

We're a fast-growing e-commerce company seeking an experienced professional who understands high-quality customer service and can confidently lead a small team., * Strong understanding of customer support best practices.

 * Solid product knowledge and the ability to explain concepts clearly.
 * Supportive leadership focused on consistency and growth.
 * Interest in improving processes and overall service quality., * 2+ years of customer support experience.
 * Familiarity with Google Docs and Microsoft Office.
 * Fluent English with strong written and verbal communication and strong grammar skills.
 * Strong problem-solving, communication, and organizational skills.
 * Confident phone communication and professional demeanor.
 * Ability to listen, troubleshoot, and offer clear solutions, while ensuring realistic expectations.
 * Strong decision-making and organizational skills.

Schedule

 * Monday-Friday, 9 AM - 5 PM

If you're committed to delivering excellent service and developing a strong team, we'd like to hear from you.

## Description

* Oversee daily support operations.
 * Hire, train, and mentor a small team.
 * Strengthen workflows and ensure accurate, reliable service.


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