> Markdown version of [/jobs/ext/2347556-it-acquisition-field-resource](https://www.wearedevelopers.com/jobs/ext/2347556-it-acquisition-field-resource). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Acquisition Field Resource - **Company:** Ensign Services, Inc. - **Location:** Ocala, FL, United States - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Exchange Server, Information Security Management, Microsoft Office, Networking Basics, Citrix Systems, Remote Service Software, Software Troubleshooting, Computer Equipment, Information Technology, 3-tier Architectures - **Published:** August 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=81f0c439ed986369 ## About the Role * Possess Vocational Certificate, Associates, or Bachelor's degree in Computer Science or a similar IT Field support role such as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable IT education/certifications. * Good troubleshooting methodologies and basic knowledge of, including but not limited to the following: + Windows OS 10, 11 and Office 365 + Citrix fundamentals. + Microsoft Exchange and Active Directory. + Networking fundamentals and protocols and structured cabling. + Information security practices. + Computer Devices and Printer/Scanner configuration and support. + Mobile device management and configuration practices. + Outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email. + Ability to be proactive in your day-to-day responsibilities and work with minimal supervision. + Ability to prioritize, multitask and work under time constraints. + Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes. + Ability to be flexible and adapt to changes in regard to expectations and the organization. + Ability to hold peers accountable for and work as a team to achieve success. + Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day. + Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem. + Due to the travel and car rental requirements for this position, applicants must be 25 years or older. ## Description Location: This role will support Lake City, FL Gainesville, FL and Ocala, FL areas. This position is a field-based position that requires onsite support, extensive car and air travel., We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership ("CAPLICO") seriously. We want an individual in this role who will demonstrate these values through actions and words. About the Opportunity We are seeking a talented and energetic IT Acquisition Field Resource to provide onsite facility support along with remote service ticket resolution. In this role, you will split 40% responsibility focused on responding to service and support requests that are emailed into the support queue with the remaining 60% focused on in-person troubleshooting, assessments and resolutions of facility-specific needs and issues. Specific Duties include, but are not limited to: * Troubleshoot desktops, laptops, printers, software and other hardware peripherals. * Assist end-users in with all issues related equipment and software. * Assist with other IT support responsibilities as needed. * Deployment, service, and procurement of all IT related equipment needed for daily operation of the facility, or end-user's daily role and responsibilities. * Facilitate service, and repair or all related equipment, and structured cabling through third party vendors. * Primarily local in-market travel Colorado. However out of state travel maybe required for special projects. * IT Hybrid Field Support Analyst will work closely with other IT departments such as Networking, Engineering, Telco. * Teach, and participate in promoting Ensign's Core Values, and Culture. * Required to participate in the on-call rotation schedule- Sunday - Sunday, frequency of coverage is determined by staffing needs. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)