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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MSP Support Technician II - **Company:** Kobus Technologies LLC - **Location:** Bossier City, LA, United States - **Experience:** Experienced - **Salary:** $31,200.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Backup Devices, System Configuration, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Hyper-V, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Windows PowerShell, Server Administration, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Scripting, Connectivity Problems, Firewalls (Computer Science), Network Server, User Accounts, Vmware - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c853a8fe42eb85c6 ## About the Role The ideal candidate has real-world IT support experience, strong troubleshooting skills, and the ability to take ownership of technical issues through resolution. This is a client-facing position that includes both remote and onsite support, so professionalism, dependability, communication skills, and reliable transportation are essential., * 2+ years of professional, hands-on IT support experience * Strong knowledge of Windows operating systems and business IT environments * Working knowledge of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and VPNs * Hands-on experience with Active Directory and Microsoft 365 administration * Demonstrated ability to troubleshoot technical issues beyond basic help desk support * Strong customer service and interpersonal skills * Strong written and verbal communication skills * Ability to work independently, manage priorities, and take ownership of assigned work * Dependable attendance and ability to report to scheduled client appointments * Valid driver's license and reliable transportation for onsite client support Preferred Qualifications * Previous Managed Service Provider (MSP) experience * Windows Server administration experience * CompTIA A+, Network+, Security+, or Server+ certification * Microsoft certifications * Experience with Hyper-V and/or VMware * Experience configuring business-class firewalls, managed switches, VLANs, and wireless networks * Experience with RMM, PSA/ticketing, documentation, and remote-support platforms * Experience with endpoint security, backup, disaster recovery, and cybersecurity solutions * PowerShell or other scripting experience ## Description * Diagnose and resolve escalated workstation, server, Microsoft 365, and network issues * Support Windows 10/11 and Windows Server environments * Troubleshoot TCP/IP, DNS, DHCP, VLAN, Wi-Fi, VPN, and general network connectivity issues * Configure and troubleshoot firewalls, managed switches, wireless access points, and other network equipment * Administer Active Directory, Group Policy, user accounts, permissions, and Microsoft 365 environments * Perform server maintenance, patching, backup monitoring, and disaster recovery support * Install, configure, and deploy workstations, servers, and network equipment * Assist with Hyper-V and VMware virtualized environments * Provide professional remote and onsite support to business clients * Take ownership of assigned service tickets and communicate progress with clients and team members * Maintain accurate documentation of troubleshooting steps, configurations, passwords, assets, and network changes * Follow established security, documentation, and service procedures * Identify and recommend hardware, software, security, and infrastructure improvements when appropriate ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)