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# SME - SAP BASIS

- **Company:** HCL America Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Application Services, Cloud Computing, Information Technology Consulting, SAP ERP, SAP (Applications), SAP HANA, RISE with SAP, HybridCloud, SAP S/4HANA
- **Published:** August 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=592c261585548dd3

## About the Role

Bachelor's degree or equivalent in a business or technology related field (e. g. Computer \\r\\nScience, Business Administration, etc.)\\r\\nExcellent presentation and communication skills in German and English, ability to switch \\r\\ncommunication styles for technical and non-technical audience with confidence, including \\r\\nmanagement level at customers\\r\\nPro-active, problem solving, \\\"can-do\\\" attitude and "customer first" mindset\\r\\nStrong engagement management, relationship building and de-escalation skills\\r\\nGood understanding of SAP\\\'s cloud business, especially private cloud offerings\\r\\nAccustomed to work in international environments\\r\\n2+ years of experience in a customer-facing role in the cloud or IT consulting business

Other Requirements

Mandatory customer requirement: \\r\\nCandidate must have ECS experience along with exposure to SAP private cloud offerings (RISE \\r\\nwith SAP, S/4HANA Cloud Private Edition, HEC, CAS)

## Description

Job Summary : You will be the main point of contact for SAP\\\'s private cloud customers - this includes our \\r\\nofferings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and \\r\\nCloud Application Services (CAS). On a regular basis, you will align with your customers, plan \\r\\nand steer the engagement together with your customer. You will be the customer's \\r\\nambassador in the Enterprise Cloud Services organization and help to drive our business in a \\r\\ndynamic, rapidly evolving environment.
Job Responsibilities : Your main goals will be customer satisfaction and commercial success while driving the end-toend customer engagement through onboarding, run and renewal phases. You will have three \\r\\nmain areas of responsibility: \\r\\nEngagement Management: Plan & review of services in accordance with the customer's \\r\\nrequirements, manage Stakeholders\\r\\nDelivery Management: Day-to-day operations, support of projects, de-escalate critical \\r\\nengagements\\r\\nAccount Management: Commercial account management and increase of customer satisfaction\\r\\nAccompanying our customers on their cloud journey is a challenging and exciting opportunity \\r\\nfor personal and professional growth and experience as you engage with our customers of \\r\\nvarious sizes, backgrounds, and industries to manage their mission critical SAP landscapes.


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