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# Help Desk Level 1 (Temporary Contract)

- **Company:** RISE INC
- **Location:** United States (Remote available)
- **Salary:** $41,600.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Routing, Computer Equipment, Zendesk
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1d377aaf1e70fe67

## About the Role

* Must have Customer Service experience in IT or technical support experience (Mandatory)

 * Familiarity with CMS platforms and digital signage hardware

 * Strong communication and time management skills

 * Experience with Freshdesk or similar ticketing systems

 * Basic understanding of networking, routing, and PC hardware

## Description

ComQi Inc is looking to hire a Temporary Help Desk Agent (Level 1) to be the first point of contact for client-facing technical support across CMS platforms and hardware; and you will be responsible for triaging, resolving, or escalating inbound support requests via Freshdesk, phone, email, and Slack.

**Please note, this is a temporary contract ending November 30, 2026**

Key Responsibilities:

 * Respond to inbound tickets and calls from store associates, technicians, and client contacts

 * Use EnGage and Freshdesk to diagnose issues and determine resolution path

 * Escalate to L2 or Deployment when required, following defined protocols

 * Support technician visits via phone and Slack coordination

 * Follow SOPs and KB guidance for ticket resolution

 * Flag gaps or outdated procedures in KB for update

 * Provide tailored support based on assigned client verticals

 * Participate in Slack discussions for ticket triage and peer support

 * Support outbound ticket follow-ups and proactive outreach via phone and email

Performance Metrics:

 * SLA Resolution Compliance (%)

 * First Contact Resolution Rate


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