> Markdown version of [/jobs/ext/2350429-technical-support-specialist-madrid-on-site](https://www.wearedevelopers.com/jobs/ext/2350429-technical-support-specialist-madrid-on-site). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist (Madrid On-Site)

- **Company:** Aver Information Europe BV
- **Location:** Tres Cantos, Spain
- **Salary:** €22,000.0 - €32,000.0
- **Contract:** Permanent contract
- **Skills:** Communications Protocols, Software Debugging, Ethernet, Systems Integration, Universal Asynchronous Receiver/Transmitter, Serial Peripheral Interface
- **Published:** August 5, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=363c12b6ab220040

## About the Role

* Strong understanding of hardware/software integration.
 * Experience with debugging tools and embedded systems.
 * Knowledge of communication protocols (I2C, SPI, UART, CAN, Ethernet).

Soft Skills:

 * Excellent problem-solving and communication skills.
 * Customer-focused with a proactive approach to issue resolution.
 * Strong organizational and multitasking abilities.

Your Profile

 * Technical education (Electronics, Communications, or IT - no engineering degree required)
 * Good command of Spanish & English (written and spoken), other language is a plus.
 * Hands-on, customer-oriented, and proactive mindset
 * Strong communication and presentation skills

## Description

The Technical Support Specialist serves as a technical liaison between the company's engineering teams and customers. This role involves providing technical support, product demonstrations, and ensuring successful product integration for customers., * Technical Support: Provide first-level support for AVer products (installation, usage, troubleshooting) via email, phone, video, and remote access tools.

 * RMA Management: Handle RMA/DOA requests, check products for defects, repair and return items, and update customers.
 * Inventory: Maintain accurate records of spare parts and place weekly orders with HQ.
 * Trade Show Support: Prepare, configure, and check units for trade shows, assisting with setup and teardown.
 * Loan Management: Maintain and manage loan equipment, ensuring returns are checked and refurbished as needed.

Expectations:

 * Provide reliable technical support to customers.
 * Collaborate with internal teams for product improvements.
 * Resolve technical issues promptly to maintain customer satisfaction.
 * Adapt to evolving technologies within the industry.


## Related Videos

- [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai)
- [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills)
- [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish)
- [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team)
- [Debugging Humans: How MBTI Helps Engineering Teams Communicate Better](https://www.wearedevelopers.com/videos/100335-debugging-humans-how-mbti-helps-engineering-teams-communicate-better)
- [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines)

## Related Articles

- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)