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# Service Desk L1 support at Omaha, NE, Scottsdale, AZ, Kansas City, MO

- **Company:** Zodiac Solutions
- **Location:** Kansas City, MO, United States
- **Experience:** Experienced
- **Salary:** $33,280.0 - $35,360.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Virtual Private Networks (VPN), Networking Basics, Office Suite, TCP/IP, Windows Desktop, Wi-Fi Technology
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3d42be087e812cb9

## About the Role

* Communication: Clear verbal and written skills to explain fixes to non-technical users.
 * Technical Basics: Familiarity with Windows, macOS, office productivity suites, and basic networking (Wi-Fi, TCP/IP).
 * Experience: 2 to 4 years of experience in an IT support or customer service role.
 * Certifications (Preferred): CompTIA A+, ITIL Foundation, or Microsoft equivalents.
 * Work Style: Patience, problem-solving aptitude, and the ability to manage stress in a fast-paced environment.

## Description

* User Support: Answer incoming calls, chats, and emails from users needing tech help.
 * Incident Management: Log, track, and categorize all support requests using an IT service management (ITSM) ticketing system.
 * Basic Troubleshooting: Fix common issues like password resets, printer connections, basic software installations, and VPN access.
 * Escalation: Route complex or unresolved issues to appropriate Level 2/3 technical teams.
 * Documentation: Record clear troubleshooting steps and update knowledge base articles.


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