> Markdown version of [/jobs/ext/2351768-application-support-specialist](https://www.wearedevelopers.com/jobs/ext/2351768-application-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Specialist - **Company:** SETTLOR, INC. - **Location:** Denver, CO, United States - **Salary:** $55,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Computing Platforms, Computer Literacy, Data Files, Instant Messaging Technology - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c36461299133f5ba ## About the Role * The "Startup Mindset": You are comfortable with autonomy, thrive in a fast-paced environment, and are willing to wear multiple hats. * Relationship Building: You build and maintain key user relationships and actively work to establish strong connections with new users. * Technical Aptitude: You have proficient computer skills and the proven ability to learn new software quickly. * Strategic Communication: You have excellent written and verbal communication and customer service skills; you have experience in creating documentation and materials (e.g., user guides, FAQs) that convey information and processes in an easy-to-understand format and language. * Collaborative Execution: You work effectively across functions, communicate openly, take feedback constructively, and contribute to a positive, accountable team culture, even under pressure. * Detail Discipline: You have a sharp eye for details, catch issues before they become problems, and maintain high standards of accuracy without losing sight of broader goals. * Team-oriented: You work well with others, take feedback constructively, and contribute to a positive team environment. * Industry Context: Experience in Real Estate Tech (PropTech) or Mortgage and Real Estate Brokerage is highly preferred; experience in the Title Insurance & Escrow/Closing industry would be amazing. * Intentional Curiosity: You enjoy getting to the 'bottom' of things and identifying the core issue or opportunity at hand and then creating documentation and materials that solve the problem for today's - and tomorrow's - users and customers. * Love of Data: Our software platform is built around critical, 'system of record' data, so you need to be comfortable working with data sets, entering data accurately, and being able to identify trends or gaps in data sets. Your Education & Experience We believe there are specific educational backgrounds and professional experiences necessary or strongly preferred in order to be successful in this position. Necessary: * High school diploma or equivalent. * Experience working closely with users & customers * Proficient in clear, professional communication and writing skills * Strong computer proficiency and excellent phone communication skills Preferred * Experience in real estate, mortgage, and/or banking industries * Experience in application or technical support * Experience with data entry and configuration work Bonus Points: * Experience in the Title and Escrow industry * Experience creating documentation and training materials (e.g., user guides, FAQs, video tutorials) ## Description * Customer Engagement: Interact with users and customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service. * Strategic Resolution: Ensure that appropriate actions are taken to resolve user and customer problems and concerns. You will act as the first line of defense and escalate critical issues to developers and other team members as needed. * Product Evolution: Analyze user and customer complaints and suggestions to recommend actionable product revisions. * Cross-Functional Implementation: Work directly with the team to assist with the onboarding, implementation, and training of new clients. * Content & Strategy: Assist with the development of client success strategies and create helpful, clear customer support content. * Account Administration: Maintain user and customer accounts and records of interactions with detailed notes on inquiries, complaints, or comments. ## Related Videos - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Skills-First Hiring: The Future of Work Needs More Than Resumes](https://www.wearedevelopers.com/videos/1319-skills-first-hiring-the-future-of-work-needs-more-than-resumes) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Introduction to TXT](https://www.wearedevelopers.com/videos/30-introduction-to-txt) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Coffee with Developers - Andrew Taylor - CODE100 Manchester](https://www.wearedevelopers.com/videos/888-coffee-with-developers-andrew-taylor-code100-manchester) ## Related Articles - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)