> Markdown version of [/jobs/ext/2351784-technical-support-engineer-ii](https://www.wearedevelopers.com/jobs/ext/2351784-technical-support-engineer-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer II - **Company:** Flywire - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $81,000.0 - $101,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Command-Line Interface, Software as a Service, Knowledge Management, MySQL, Regular Expressions, Web Applications, Data Logging - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d93f331cfbeacfec ## About the Role * 3-5 years of experience in technical support engineering. * 3+ years of hands-on experience with MySQL, Regular Expressions (Regex), and SaaS-based web applications. * Proficiency in leveraging AI tools - specifically Claude - to optimize day-to-day tasks and boost operational efficiency. * B.S. degree in a science or engineering field. * Outstanding verbal and written communication skills. * Detail-oriented, highly organized multitasker with a strong eagerness to learn new technologies and a drive to go above and beyond to find root causes., * A master's degree in a respective science or engineering field is a plus. * Experience in higher education, Student Financial Services (SFS), FinTech, or the payments industry. * Familiarity with industry-standard logging, analytics, and ticketing tooling. ## Description We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this role, you will support Flywire's Student Financial Services (SFS), eStore, and TPI products for our clients across the U.S. and Canada. A unique and critical aspect of this role is proactively leveraging AI tools (such as Claude and Gemini) as a smart personal assistant to automate day-to-day TSE workflows, maintain internal repositories, assist with issue investigations, and streamline client communications., Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based products and command-line tools to thoroughly research and isolate complex support issues. * Issue Resolution: Logically assess technical problems, propose accurate solutions to customers, and collaborate with development teams on long-term product enhancements. Communication & Collaboration * Client Communication: Communicate clearly, concisely, and confidently with customers via email or phone, translating highly complex technical issues into easy-to-understand explanations based on the client's technical level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge between customers and the product/engineering teams. * Business Alignment: Align technical support goals with Flywire's broader business domain, vision, mission, and strategy to deliver on both short- and long-term goals. AI & Knowledge Management * AI Repository Maintenance: Manage and maintain the TSE team's AI Skills repository, TSE Project Repos, and internal knowledge base. * AI Automation: Utilize AI tools to automate routine maintenance tasks, investigate client issues, create bug/product enhancement requests for dev teams, and draft effective, professional client communications. ## Related Videos - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Developers Communities in San Francisco - WeAreDevelopers LIVE from Corgi Cafe](https://www.wearedevelopers.com/videos/2144-developers-communities-in-san-francisco-wearedevelopers-live-from-corgi-cafe) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Are Software Engineer Wages Being Pushed Down? A Report on Tech Salaries](https://www.wearedevelopers.com/magazine/417-are-software-engineer-wages-being-pushed-down-a-report-on-tech-salaries) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)