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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist: 26-00157 - **Company:** Platinum Resource Group - **Location:** Los Angeles, CA, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Contract - **Skills:** Microsoft Windows, Active Directory, Ad Management, Adobe Creative Cloud, Apple IOS, Apple Mac Systems, Asana, Confluence, JIRA, User Authentication, Microsoft Outlook, Software Documentation, Collaborative Software, System Configuration, Multi-Factor Authentication, Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote File Sharing, Cloud Services, Microsoft SharePoint, Tableau (Software), Windows Desktop, Wi-Fi Technology, Wireless Devices, Firewalls (Computer Science), Microsoft InTune, SolarWinds (Software), Atlassian Tools, Casper Suite, ManageEngine, User Accounts - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fb9253b42a197120 ## About the Role * 3-5 years of strong expertise in troubleshooting Windows and MacOS systems within an enterprise environment in a desktop support role or similar IT support position. * Extensive knowledge of Active Directory and Office 365 account and group management. * Familiarity with IT asset management tools, such as Snipe IT, and ticketing platforms, like SolarWinds Service Desk, in a structured SLA-driven environment. * Knowledge of networking equipment, including switches, firewalls, and wireless devices, with the ability to troubleshoot basic connectivity issues. * Experience with system management tools such as Intune and JAMF Pro for device configuration and maintenance is a plus. * Experience with file sharing systems - both on premises Window File Sharing/NAS or cloud solutions like OneDrive or SharePoint. * Experience with printer management and configuration, familiarity with Microsoft Universal Print. * Experience supporting multifactor authentication tools such as Microsoft Authenticator. * Basic knowledge of security principles and remediation processes. * Strong work ethic, desire to seek opportunity to assist versus needing to be told exactly what to do. * Bachelor's degree or equivalent experience in technical environment preferred. * Experience providing excellent service to internal and external customers. * Experience writing instructional, process, or system documentation is preferred. * Ability to thrive in a dynamic, fast-paced, multi-team environment serving a global enterprise. * Strong customer service skills with a proactive and problem-solving attitude; excellent written and verbal communication skills are required. * Ability to manage multiple tasks and prioritize effectively in a dynamic environment; commitment to delivering a seamless technology experience for end users. ## Description The IT Support Specialist provides front-line technical support for approximately 100 employees at the company's headquarters, supporting both Windows and macOS environments. This role is responsible for troubleshooting hardware, software, network, and end-user issues; provisioning and maintaining user accounts, devices, and applications; and delivering exceptional customer service to ensure a reliable and secure technology experience. The ideal candidate is technically proficient, customer-focused, and proactive in identifying opportunities to improve IT operations, streamline support processes, and enhance the overall employee experience., End-User Support * Provide hands-on and remote technical support for Windows, MacOS, and iOS systems. * Troubleshoot and resolve issues related to: * Applications: Microsoft 365 (Teams, Outlook, Office apps, OneDrive/SharePoint), Zoom, and Adobe Creative Cloud Suite, Ivanti VPN, Atlassian (Jira/Confluence, Asana, Tableau. * Conference Room and A/V Support: Experience configuring, supporting, and troubleshooting conference room technology, A/V equipment, and video conferencing platforms, including Microsoft Teams, Zoom, and Zoom Rooms. * Networking: Diagnose and resolve basic network connectivity issues, including VPN and Wi-Fi. * Follow established endpoint management best practices, utilizing tools such as Microsoft Intune and JAMF to deploy, configure, secure, and maintain company-managed devices. * Coordinate with hardware and software vendors to resolve advanced issues and facilitate repairs. * Provide A/V support for company meetings and events. Employee Lifecycle Management * Provision and decommission accounts in Active Directory/ManageEngine AD Manager and Office 365, ensuring proper access group assignments. * Deploy and configure equipment such as laptops, phones, and collaboration tools for new hires. * Coordinate Day 1 IT onboarding, including workstation setup, software installation, VPN configuration, and end-user assistance. * Recover and reconfigure hardware and software for offboarded employees. * Manage the distribution and recovery of company-issued IT equipment, including shipping materials and return logistics. Asset Management * Maintain accurate records of all IT assets using the Snipe IT Asset Management Tool. * Ensure IT assets are tracked, assigned, and accounted for appropriately, across JAMF, InTune and Snipe IT. * Coordinate hardware lifecycle management, including asset tracking, EOL planning, and technology refreshes. Help Desk Operations * Utilize SolarWinds Service Desk to manage, resolve incidents and respond to service requests. * Log, update, and close tickets in adherence to ITSM policies. * Escalate or reassign tickets when necessary. * Develop and maintain SOPs, help desk documentation, and knowledge base articles to improve support processes and enhance the customer experience. * Support IT help desk projects, including planning, coordination, execution, and delivery of assigned initiatives. Security and Compliance * Provide support to identify and remediate security issues in equipment, software, and services. * Assist with endpoint security, email security, user security requests, troubleshooting, and compliance with IT security policies. * Follow company guidelines to ensure compliance with IT security standards. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)