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# Desktop Support Technician

- **Company:** SOLU TECHNOLOGY PARTNERS
- **Location:** Tempe, AZ, United States
- **Salary:** $65,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple IOS, Apple Mac Systems, Domain Name System (DNS), Microsoft Office, Microsoft Operating Systems, Network Connections, NT File System (NTFS), Virtualization Technology, Tablet Computers, Laptops, Hardware Debugging, Servicenow
- **Published:** August 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=20cd076738f8a62c

## About the Role

* A strong background in client support and demonstrated ability to work with clients of varied technical skill levels
 * Strong background and knowledge and application of Microsoft OS, Virtualization (AVD, W365)
 * Service Management and industry best practices and security principles
 * Detail oriented with strong analytical, problem solving and technical troubleshooting skills
 * Well organized with the ability to manage and prioritize multiple tasks simultaneously
 * Strong interpersonal skills and the ability to work effectively in a team as well as independently when necessary
 * Familiarity with disassembling workstations to perform diagnostics, hardware repair and/or replacement
 * Excellent oral and written communication skills, including understanding of good documentation practices
 * Requires in-depth working knowledge and experience with multiple technical areas across a large-scale enterprise environment in the following areas:
 * Microsoft Operating Systems & the M365 platform (Office Pro Plus, Teams, OneDrive, etc.)
 * Apple devices & operating systems (macOS, iOS)
 * Networking, including TCP/IP system commands to aid in remote troubleshooting Active Directory, Group Policy, NTFS permissions, DNS
 * Hardware to include desktop, laptops, printers, mobile phones and other connected devices
 * ServiceNow for work tickets and asset management
 * A+, Network+, and Security+ certifications is desired

## Description

The candidate will be part of the End User Support (EUS) team, whose mission is to provide quality support to enable the client's workforce to be productive in a hybrid work environment. This position is responsible for providing second level (Tier 2) support and helping to implement and improve IT service delivery channels for the workforce including: walk-up and remote support., * Emphasis on customer experience for employee workforce

 * On-site support for IT issues, requests and devices (smart phones, tablets, laptops, and software), including general support, repairs, refreshes, hardware troubleshooting and installs
 * Provide on-site support to multiple facilities across the Phoenix metropolitan area requiring dependable and reliable form of transportation
 * Troubleshoot and determine root causes of complex issues, failures or outages that could include issues with applications, operating systems, services, hardware, network connectivity and other infrastructure
 * Partner with other support teams and tiers by providing knowledge and technical assistance to fulfill requests and resolve issues
 * Work within a defined set of IT service management processes and procedures, including Knowledge, Incident, and Request
 * Support ongoing and future projects based on the IT modernization roadmap and stakeholder requests


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