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# Tech Support

- **Company:** Hisun Motors Corp., U.S.A.
- **Location:** McKinney, TX, United States
- **Contract:** Permanent contract
- **Skills:** Business Software, Computer Literacy, Microsoft Software, SAP (Applications), SAP CS
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8f45ad84516a03ef

## About the Role

* General knowledge of customer service principles and practices
 * Relevant computer knowledge of SAP and Microsoft software systems
 * Must successfully work individually and as part of a team.
 * Communication skills, both verbal and written along with listening and problem-solving skills.
 * Power sports, ATV or UTV knowledge is a plus.

## Description

* Provides assistance and technical/mechanical support to customers that are experiencing issues.
 * Communicate directly with customers via phone or email in a professional and timely manner.
 * Log all communication with customers in Activity section of SAP.
 * Trouble shoot failures using mechanical questions and diagnosis flow to resolve customer issues.
 * Understanding of SAP Service Module functionality
 * Keep detailed records of customer interactions, transactions and record details of inquiries, comments and complaints in SAP.
 * Process warranty claims received from customers; requesting items needed to complete timely.
 * Escalate any customer complaints or inquiries as needed to Tech support team members.
 * Create Service Call and assign to Tech Queue from email or dealer portal daily.
 * Call service centers within a specific territory/area to set them up as preferred centers for Hisun customers, adding 10 new service centers per quarter.
 * Send contracts and business applications to prospective Service Centers and follow up with each service center to ensure they send back contracts and supporting documents.
 * Keep records of customer interactions and transactions, and record details of inquiries, comments, and complaints.
 * Communicate and coordinate with internal departments and follow up on customer interactions to ensure timely completion.
 * Report any customer complaints or inquiries that you are not trained or knowledgeable to handle.
 * Work with the customer service department and technical support to make certain the service center's orders and warranty claims are processed in a timely manner.
 * Maintains and keeps current the service library manuals, bulletins, and trip schedules.
 * Contacting customers to survey how the quality of work was performed for services rendered.
 * Assists sales personnel with issues that arise in the field.
 * Assists sales personnel with customer contacts regarding sales and outside service sales.
 * Conducts regular field service meetings via teams.
 * Communicates changes in service/warranty policies and procedures to ensure all employees have the appropriate information they need to successfully perform their roles and responsibilities.
 * Process warranty claims received from customers; requesting items needed to complete timely.
 * Escalate any customer complaints or inquiries as needed to Tech support team members.


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