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# Technical Support Technician

- **Company:** OMNIQ Corp.
- **Location:** Murray, UT, United States
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Computer Networks, System Configuration, Data Cabling, Issue Tracking Systems, Linux System Administration, Netsuite, Information Technology
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5f03eb4032d5116f

## About the Role

* Flexibility: Willingness to travel and work overtime as business needs require.
 * Service-Oriented Mindset: Strong commitment to customer satisfaction with excellent communication and interpersonal skills.
 * Operating Systems: Solid understanding of both Windows and Linux environments.
 * Networking & Hardware Basics: Foundation in computer networking and basic hardware assembly/troubleshooting.
 * AI Tools: Familiarity with or eagerness to leverage AI tools to research, troubleshoot, and provide faster, effective technical solutions.
 * Adaptability: Ability to work independently with minimal supervision as well as collaboratively in a team environment.
 * Education: High school diploma or equivalent.

Preferred / Plus:

 * ERP Knowledge: Experience with NetSuite or Priority ERP is a strong plus.
 * Specialized Hardware/Software: Experience with License Plate Recognition (LPR) & Parking Controls (Advantage).
 * Low-Voltage Systems: Prior hands-on experience with CCTV, security systems, or telecommunication platforms.
 * Degree/Certifications: Two-year tech-related degree, technical certification, or equivalent vocational training.

## Description

OMNIQ is now hiring for a Technical Support Technician who possesses a passion for providing exceptional, service-oriented customer support and strong communication skills.

This role provides Tier 1 technical support for incoming queries related to computer systems, software, and hardware, and includes going on-site for installations, troubleshooting, and field service when needed. You will interact with customers via phone, email, remote sessions, and in person using a ticketing system., * Help Desk & Ticket Management: Provide Tier 1 support via phone and email. Create, track, follow up on, and resolve tickets prompt and efficiently using our ticketing system.

 * Remote & On-Site Support: Schedule remote support sessions and travel to customer sites for installations, maintenance, and troubleshooting.
 * Low-Voltage & Field Installations: Install, troubleshoot, and repair low-voltage systems, including data cabling, security systems, CCTV cameras, and related hardware.
 * System Configuration: Program and configure security devices, components, and hardware.
 * Team Collaboration: Work closely with team members on group projects, installations, and technology deployments.


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