> Markdown version of [/jobs/ext/2352296-it-program-assistant](https://www.wearedevelopers.com/jobs/ext/2352296-it-program-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Program Assistant - **Company:** Ravinia Festival Association Inc - **Location:** Highland Park, IL, United States - **Salary:** $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Desktop Computing, Web Applications, Wireless Networks, Peripherals, Computer Equipment, Information Technology, Gsuite - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9c7dc57091e0dac4 ## About the Role Able to manage tasks efficiently while adhering to organizational procedures and standards * Customer service skills * Research and problem-solving * Lift, arrange, and connect computers, monitors, and peripherals * Ability to collaborate and work on a small team * Perform tasks independently across a physical campus environment * Comfortable supporting remote users Education & Experience * High school diploma or equivalent * Experience with Windows and/or Apple computer hardware and software * Experience using web-based applications * Prior work experience * Valid driver's license ## Description Ravinia Information Technology is seeking a fulltime IT Program Assistant. The person in this role will provide first response technical support to staff and handle a variety of IT activities including: installing software on desktop operating systems, setting up computer equipment and peripherals, researching technical questions and keeping inventory organized. The individual in this position will also support the team on select projects. This role will occasionally be asked to travel locally and provide IT support at our offsite education programs in the City of Chicago. Reporting to the Senior System Administrator, you are self-motivated and eager to provide excellent customer service to our Ravinia employees. The ideal candidate will have some work experience supporting Windows, MacOS and iOS operating systems, along with troubleshooting end-user issues related to Google Workspace, wireless networks, video calls, printers, and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus. Duties and Responsibilities * Serve as a member of the Ravinia IT support staff * Provide first responses to employees relative to software and hardware issues * Optimize desktop computers as instructed by system administrators * Assist in the deployment of new computer equipment * Organize and document spare computer hardware inventory * Document technical issues * Research and compile reports * Pick up IT mail and small packages * Handle audio/visual and printer support for Ravinia staff * Assist IT team on small projects and tasks as needed * Provide occasional on-premise technical support for off site education programs in Chicago, as scheduled, Schedule: As the IT Program Assistant, you will work a full-time schedule, Monday through Friday, during regular business hours. This individual in this role may occasionally be asked to be available outside regular working hours to assist with IT projects or emergencies. Office Location: This position is generally on-premises at Ravinia Offices, 418 Sheridan Road, Highland Park, IL and will periodically be asked to handle on premise support requests at three of Ravinia's music program locations in the City of Chicago: Kehrein Center for the Arts, Homan Square Park and Douglass Park. ## Related Videos - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [What Should be Included in Your Programming Resume to Highlight Your Skills](https://www.wearedevelopers.com/magazine/142-what-should-be-included-in-your-programming-resume-to-highlight-your-skills) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)