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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Site Administrator - **Company:** Butterball, LLC - **Location:** Huntsville, AR, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Applications, JIRA, Microsoft Outlook, Disaster Recovery, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Microsoft Office, Network Protocols, Microsoft PowerPoint, Software Engineering, Wireless Access Point, Network Routers, Office365, Reliability of Systems, Peripherals, Computer Equipment, Information Technology, SolarWinds (Software), Data Management, Hardware Infrastructure, Zendesk, Network Server, Servicenow, ManageEngine - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9a1ed7721294942f ## About the Role * High school diploma, GED, or equivalent * 3+ years or relevant experience or the knowledge, skills, and abilities to succeed in the role, * Strong written and verbal communication and interpersonal skills * Ability to create and maintain strong rapport with internal and external partners * Detail-oriented with the capabilities of handling multiple priorities, tasks, and projects simultaneously * Critical thinking, investigatory, and problem-solving abilities * Solid business acumen with the ability to comprehend how IT influences various facets of the organization * Firm knowledge of best practices in IT administration, Microsoft O365 products/services and ManageEngine * Proven record of effectively utilizing IT incident ticketing systems to handle and prioritize requests * Strong knowledge of computer hardware, operating systems, and software applications * Proficient with Microsoft Suites (Teams, Word, Excel, PowerPoint, Outlook, etc.), network protocols, systems security, and troubleshooting * Skilled in diverse types of computer hardware, software, peripherals and components, networking protocols and communications Preferred Knowledge, Skills, and Abilities * Associates or Bachelors in related field * CompTIA A+ Certification * Experience with ticketing systems such as SolarWinds Service Desk, ServiceNow, Zendesk, or Jira Service Management ## Description Responsible for overseeing and maintaining the information technology infrastructure at a specific site or location within the organization and providing support remotely to other facilities when needed. Responsible for the day-to-day IT operations, providing technical support to end-users, ensuring network and system reliability, and coordinating with central IT teams to align on and implement IT policies and procedures. At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily., * Monitors and maintains site-specific infrastructure including servers, workstations, network equipment, and other hardware (i.e., switches, routers, access points, new hire equipment, etc.). * Troubleshoots and resolves IT related problems reported by team members. Solves moderately complex problems utilizing resources, pre-defined solutions, good judgment, and expertise. * Serves as the site's point of contact for IT related emergencies and participates in disaster recovery planning. * Conducts hardware and software inventory management for the site. Collaborates with IT vendors for procurement, maintenance, and support of IT equipment and services. * Installs, configures, upgrades, repairs, and troubleshoots operating systems, software applications, and hardware components. Coordinates equipment replacement when necessary. * Efficiently oversees the IT service desk ticketing system, delivering excellent customer service through timely, courteous, and diligent responses and status updates on all service requests. * Provides technical support to end-users, addressing hardware and software issues promptly. Assists users in understanding and adhering to IT policies and best practices. * Enforces and ensures compliance with relevant regulations, industry standards, and IT security policies and procedures. * Ensures the security and integrity of data through data management practices and system updates. * Collaborates with the central IT team to implement network and system improvements. Utilizes technical expertise to enhance IT system efficiency across the organization. * Develops and helps standardize and document solutions to IT issues. Ensures proper documentation for all IT systems, configurations, and procedures. * Prepares reports on IT activities and incidents as required. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)