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# IT Support Technician

- **Company:** Grachtline IT Solutions B.V.
- **Location:** Amsterdam, Netherlands
- **Salary:** €2,500.0 - €4,000.0
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, Network Troubleshooting, Microsoft Office, Software Engineering, Peripherals, Computer Equipment, Information Technology, User Accounts
- **Published:** August 5, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=79f15d2eaed24ed5

## About the Role

We are looking for a skilled and customer-focused IT Support Technician to join our team. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, maintain computer systems, and ensure smooth day-to-day IT operations. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a passion for technology., * Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.

 * Previous experience in IT support or a helpdesk environment is an advantage.
 * Knowledge of Windows, Microsoft Office, networking, and troubleshooting techniques.
 * Strong communication and customer service skills.
 * Ability to work independently and as part of a team.
 * IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

## Description

* Install, configure, and maintain computer hardware, software, and peripherals.
 * Provide technical support to employees via phone, email, and in person.
 * Diagnose and resolve hardware, software, and network issues.
 * Set up user accounts, passwords, and access permissions.
 * Perform system updates, backups, and routine maintenance.
 * Document support requests and resolutions in the helpdesk system.
 * Assist with IT security policies and data protection procedures.
 * Escalate complex technical issues when necessary.


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