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# Non-student Hourly Help Desk Technician

- **Company:** University of North Texas
- **Location:** Denton, TX, United States
- **Salary:** $29,120.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, LiveChat, Wi-Fi Technology, Information Technology, Servicenow
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=614a1e4096e60850

## About the Role

* Excellent written and oral communication skills
 * Good understanding of computers, mobile devices, and other tech products
 * Experience using UNT-supported IT Services, like Microsoft 365, Canvas, MyUNT, etc.
 * The ability to diagnose and resolve basic technical issues
 * Proficiency in English
 * Strong critical and analytical thinking skills

Knowledge, Skills and Abilities

 * Excellent written and oral communication skills
 * Good understanding of computers, mobile devices, and other tech products
 * Experience using UNT-supported IT Services, like Microsoft 365, Canvas, MyUNT, etc.
 * The ability to diagnose and resolve basic technical issues
 * Proficiency in English
 * Strong critical and analytical thinking skills

Preferred Qualifications

 * Experience in an Information Technology role
 * Experience working in a Customer Service or Call Center role

## Description

The UNT IT Help Desk provides technical support for UNT-supported systems (myUNT, Canvas, Microsoft 365, Wi-Fi, etc.) to the UNT community. We provide support to UNT students, faculty, and staff via email, phone, trouble tickets, live chat, and walk-up support. The UNT IT Helpdesk is part of Administrative IT Services (AITS). As a Help Desk Technician, you will take part in providing customer support to the UNT community., * Identify and suggest improvements in procedures and services Documenting work in our ticketing system (ServiceNow) Escalating unresolved issues to the next level of support personnel Determining the best solution based on the issue and details provided by customers and walking them through the problem-solving process.

Physical Requirements

Communicating with others to exchange information.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday through Friday 8-5. Evening and weekend shifts are common.


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