> Markdown version of [/jobs/ext/2355916-servicenow-itsm-developer](https://www.wearedevelopers.com/jobs/ext/2355916-servicenow-itsm-developer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ServiceNow ITSM Developer

- **Company:** FLUID XCHANGE SOLUTIONS- LUBRICATION, LLC
- **Location:** Suitland-Silver Hill, MD, United States
- **Experience:** Expert
- **Salary:** $130,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Information Systems, IT Management, Systems Integration, Facebook Flow, Information Technology, Servicenow
- **Published:** August 6, 2026
- **Apply:** https://www.adzuna.com/details/5828925608

## About the Role

* 9+ years of overall IT experience.
 * 5+ years of ServiceNow administration, development, or ITSM support experience.
 * Current ServiceNow Certified System Administrator (CSA) certification.
 * Experience supporting IT Service Management (ITSM) processes.
 * Strong knowledge of ITIL best practices.
 * Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
 * U.S. Citizen with an Active Top Secret Clearance.

Preferred Qualifications

 * ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM).
 * Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.
 * Experience supporting Department of Defense or Federal Government customers.
 * ITIL Foundation certification.

## Description

G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency., * Configure, administer, and develop ServiceNow ITSM applications and workflows.

 * Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
 * Maintain and enhance ServiceNow functionality to meet customer and business requirements.
 * Develop dashboards, reports, and workflows to improve service delivery and operational performance.
 * Support platform upgrades, testing, integrations, and system enhancements.
 * Troubleshoot and resolve escalated ServiceNow issues while ensuring platform stability.
 * Collaborate with stakeholders to identify process improvements and implement ITIL best practices.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)
- [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)