> Markdown version of [/jobs/ext/2356475-technical-solutions-analyst](https://www.wearedevelopers.com/jobs/ext/2356475-technical-solutions-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Solutions Analyst - **Company:** Sycous Limited - **Location:** Leeds, UK (Remote available) - **Salary:** £27,463.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, Software Applications, Data Systems, Firmware, Power BI, Standard Sql, Security Information and Event Management, Computer Networking Systems, Network Support - **Published:** August 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=9989a6ce9bb25f7f ## About the Role We are seeking a skilled Technical Solutions Analyst to join our team. The ideal candidate will be responsible for providing expert technical assistance and support for our metering, data collection and PAYG products, ensuring customer satisfaction through effective problem resolution. This role requires an understanding of our product offerings, strong analytical skills, and the ability to communicate complex technical and utilities information clearly to both technical and non-technical clients and internal departments. The successful candidate will collaborate with cross-functional teams to enhance product features and improve user experience, while also contributing to the development of support documentation and training materials. Strong analytical skills, attention to detail, and a commitment to continuous improvement are essential for success in this position. The role will be based out of the Leeds office with the occasional requirement to travel nationwide to attend and support at client meetings., * Analytical and practical approach to problem solving. * Excellent communicator with good influencing skills. * Relationship builder. * Team player. * Organised approach to tasks. * Reactive to business needs. * Understanding of IT and networking systems. * Excellent Excel skills. Desirable * Power BI and/or SQL knowledge and experience * Metering systems experience * IoT knowledge and experience * Project management experience * Product network support. * Utility knowledge * Service desk experience * CSCS card * Driving license ## Description * Set-up and configuration of data systems * Provide deployment monitoring and remote field support. * Build an in-depth product knowledge, which is documented and maintained. * Work closely with manufacturers to ensure best practise. * Understand and support a range of software applications and IT. * Undertake remote failure investigations and coordinate field engineer attendance * Maintain product firmware and security monitoring tools. * Take a proactive approach to identification and resolution of identified issues through reporting and data analysis. * Ensure compliance with all policies and procedures as directed. * Creating and providing training for field teams and Clients. * Engage with suppliers, clients, stakeholders, regulators and others within the wider industry. * Ensure compliance to Ofgem requirements, regulatory and industry standards. * Undertake advanced data analysis to gain important insights about our performance and where change can be targeted and impact measured. You will also be expected to carry other tasks over time, as agreed with your mentor., Future progression is available as the company grows and/or within other teams. We will work with you to help you grow, without our Performance and Contribution meetings and processes, alongside both internal and external training. ## Related Videos - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)