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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** RDO Kitchens & Appliances - **Location:** Salfords, UK - **Experience:** Experienced - **Salary:** £38,000.0 - £42,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Databases, System Configuration, Relational Databases, Dynamic Host Configuration Protocol, Design Studio, Desktop Computing, Domain Name System (DNS), E-Business, Filemaker, Python (Programming Language), Network Troubleshooting, Microsoft Office, Windows Servers, Networking Basics, Windows PowerShell, Systems Development Life Cycle, TCP/IP, Windows Desktop, Scripting, Information Technology, Laptops - **Published:** August 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=db6b3a2d9e5b87ba ## About the Role * 2-4 years in an IT support or systems role, or a strong equivalent mix of study and hands-on experience * Working knowledge of Windows Server and Windows desktop environments * Active Directory / Entra ID administration - accounts, permissions, group policy basics * Networking fundamentals: TCP/IP, DNS, DHCP, wireless, switching * Confident PC and peripheral hardware troubleshooting * Microsoft 365 support and administration * The ability to explain technical things clearly to non-technical colleagues * Self-motivation and good judgement about what to fix now, what to schedule, and when to escalate Desirable * Scripting experience (PowerShell, Python or similar) * Understanding of relational databases and business workflows * Any exposure to FileMaker, or a genuine appetite to learn it * Backup and disaster recovery experience * Experience supporting retail, warehouse or multi-site environments * Full UK driving licence ## Description Join a long-established Surrey retailer as our IT Systems Administrator - a hands-on role covering support, infrastructure and systems development across our showroom, warehouse and offices. About RDO Kitchens & Appliances has been trading from Reigate since 1952. We're an independent family business of around 50 people, running a busy showroom, kitchen design studio, warehouse, delivery fleet and a growing online business. All of it runs on systems, and this role keeps them running. You'll work alongside our IT Manager, taking ownership of day-to-day support and infrastructure and building the depth to cover confidently during absence. The variety is real: a scanner fault in the warehouse in the morning, a backup restore test in the afternoon, an automation that saves the sales team an hour a day by the end of the week. Responsibilities Support: * First- and second-line support for hardware, software and network issues across office, showroom and warehouse * Configuring and maintaining laptops, desktops, mobile devices, printers and warehouse scanning equipment * Supporting users with Microsoft 365 and our core business applications * Account creation, permissions and password resets in Active Directory / Entra ID Infrastructure: * Routine system checks, patching and preventative maintenance across servers and endpoints * Monitoring backups and taking part in restore testing * Troubleshooting wired and wireless connectivity; liaising with our ISP and suppliers * Maintaining the IT asset, licence and supplier register * Documenting systems and recovery procedures so critical knowledge sits with the business * Covering for the IT Manager during periods of absence Systems & Improvement: * Learning and supporting our core FileMaker database, which underpins sales, purchasing and logistics * Contributing to automation and process improvement work across departments * Assisting with system upgrades and integrations across FileMaker, e-commerce and supplier data feeds ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [JavaScript? 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