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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Site Lead / On-Site Support Specialist - **Company:** H-TECH SUPPORTS - **Location:** Lyon, France - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Antivirus Softwares, Backup Devices, BitLocker Drive Encryption, VoIP, System Configuration, Data Centers, Information Technology Operations, Networking Hardware, Network Security, Remote Service Software, Security Software, Verification and Validation (Software), Backup and Restore, Information Technology, Semrush, SAP MDG, GXP, Servicenow - **Published:** August 3, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=63e712b811b22b22 ## About the Role The ideal candidate possesses strong technical hands-on skills, vendor management capabilities, and exceptional communication skills in both French and English., * Experience: Minimum 8 years of hands-on experience in IT Infrastructure, Deskside Support, and Asset/Procurement Management. * Languages: Fluent in French (spoken and written - primary user support language) and Proficient in English (corporate/global team communication). * Technical Skills: * Windows OS, Active Directory, Domain joining, and Remote Support Tools. * ITSM tools (ServiceNow preferred). * Endpoint Security Tools (BitLocker, CrowdStrike, Zscaler, Antivirus). * Network/Hardware setup (printers, AV/VC equipment, rack patching, UPS). * MDM tools for iOS/iPadOS management. * GxP Experience: Prior experience supporting regulated/GxP environments, software validation, and data backup workflows is highly desirable. * Soft Skills: Autonomous, strong problem-solving ability, excellent stakeholder management, and team leadership/mentorship capabilities. ## Description We are seeking an experienced, proactive Senior IT Site Lead / Support Specialist to take end-to-end ownership of our IT operations across key locations in France (Lyon, Meyzieu, and Paris). In this role, you will act as the main point of contact for end-users and local business units, managing IT infrastructure, telecom procurement, end-user support, mobile device management, hands-and-feet datacenter support, and GxP compliance., * Provide L1/L2/L3 hands-on support for workstations, mobile devices, AV equipment, printers, VOIP, and network devices. * Manage, troubleshoot, and resolve incidents and service requests using ServiceNow in alignment with SLAs. * Collaborate closely with local BU IT leads and remote Global Infrastructure / IT Service Desk teams to maximize First Contact Resolution (FCR). * Manage hardware imaging, system allocation, asset onboarding, and offboarding workflows. 2. Telecom, Mobile & Procurement Management * Serve as the main contact for French telecom partners (Orange & SFR), handling invoice tracking, line allocations, renumbering, and duplicate SIM requests. * Oversee MDM enrollment and allocation for iPhones and iPads. * Manage PC orders and equipment lifecycle leasing with registered partners, organizing logistics and returns (including site transfers between Paris and Lyon). * Coordinate software requests (e.g., Articulate, SEMrush), ensure licensing authorization, request quotes, and manage vendor purchases. 3. Infrastructure, Facilities & Data Center Support * Provide "hands-and-feet" support for local Data Center and IDF/MDF rack elevations in coordination with GIDC teams. * Coordinate with local Facilities teams to ensure UPS, power, and AC maintenance schedules are met. * Assist in maintaining network security policies and security software compliance (Zscaler, CrowdStrike, Carbon Black, BitLocker, Antivirus). 4. GxP Compliance & Systems Support * Provide administrative support for the installation, hardening, and configuration of GxP applications and networks. * Perform and verify data backups, data archival, data restoration, and folder creation on GxP systems (e.g., Empower server). * Assist vendors with troubleshooting GxP system hardware, OS, network, and specialized printer issues (Zebra, thermal, Canon). ## Related Videos - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)